IT Specialist - Junior

Amazing Career Opportunity for an IT Specialist - Junior!

Job

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

• Interfacing with customers in person, over the phone, and online to capture service needs
• Triaging all incoming IT incidents and requests to ensure proper categorization, priority, and assigns correct responsibility for service delivery
• Providing first-tier service delivery for the efficient resolution of IT end-user-related incidents, service requests, and problems; updates the service desk management tool accordingly
• Resolving issues and requests utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
• Providing technical support for business systems following troubleshooting guidelines and scripts
• Managing and triaging multiple incoming priorities effectively by understanding customer needs to identify potential problems and to elevate as needed
• Taking ownership of all customer interactions, utilizing appropriate follow‑through, and logs all customer interactions. Interacts with other members of IT as needed to insure service delivery to customers. Provides timely feedback to internal customers via phone, email or other form of communication
• Coordinating user communication efforts for planned and unplanned outages
• Contributing to the knowledge base of self‑help for customers
• Documenting, maintaining, upgrades or replaces hardware, software systems, and licenses
• Participating in some projects
• Providing first level of training to existing and new users in digital literacy
• Performing related tasks as needed or assigned
• Traveling may be required to other locations in EMEA

• Secondary school education in a computer‑related discipline
• English language skills at B2 level
• Technical knowledge of Windows operating systems, PC hardware technology, cell phones, tablets, Active Directory, Exchange mail services, MS Office, Mobile Device Management, Microsoft InTune, basic networking, VoIP and application‑level
• Self‑motivation and a strong eagerness to learn are essential job requirements
• Proactive approach, patience, and very strong interpersonal resilience
• Ability to follow documented operational procedures and independently organize, coordinate, and complete job orders
• Experience providing IT support in a corporate networked environment would be beneficial
• Experience in problem solving and troubleshooting hardware and software issues
• Ability to plan, organize, prioritize and follow‑up on tasks to complete work as scheduled and to meet deadlines
• Ability to produce detailed documentation as necessary
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work‑life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing…