Desktop Support Analyst

Description

The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.

Responsibilities:

- Day-to-day support operations for the end user

- Ensuring data integrity in the Asset Management system

- Providing enhanced support to users

- Disposal of end user hardware

- Proactively refresh End of Life (EOL) systems

- Provision computer assets in the new hire on boarding process

- Assist in remediating unhealthy SMS and AV clients

- Supporting video & teleconferencing hardware

- Review and disposition of end user hardware requests

- Representing the EUS team in global infrastructure improvement projects relating to end user devices and services

- Become a trusted advisor who consults with users on best practices and recommended courses of action

- Resolve issues confidently and quickly in an walkup IT lounge environment

- Learn, implement and train others on new technologies

Job Requirements:

- 1+ years of desktop support experience, preferably in a medium to large end user environment

- Knowledge of universal client image creation, management and testing

- Experience with , ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP

- Proven ability working with cross functional teams

- Knowledge of client and server operating systems, and machine architectures in a Windows environment.

- Knowledge of client and system architecture for Mac is preferred.

- Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base

- Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

- Expertise in configuration and use of iOS and Android devices

Additional

Skills & Qualifications

Customer Service oriented, friendly, and sincere. They are looking for people to be IT Consultants, rather than just someone who fixes their issues. The hope is that employees will feel comfortable consulting these technicians on issues.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Final date to receive applications

This position is anticipated to close on Mar 7, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our…