Community Operations Contractor

At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.

• Identify and escape any relevant trends and/or errors across all workflows
• Provide empathetic and thoughtful customer support when responding to user inquiries
• Raise visibility and tackle inefficiencies in workflow processes
• Enforce our Terms of Use and identify relevant trends
• Investigate and provide support to users who are unable to access their accounts

• Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
• Ability to stay motivated while performing repetitive work
• Ability to learn workflows and policies quickly and apply this learning to workflows
• Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
• Excellent written communication skills
• Strong understanding of various software programs, Microsoft Office, Outlook, etc.
• Must be willing to work weekends

All your information will be kept confidential according to EEO guidelines.