Application Analyst - Epic Ambulatory​/Kaleidoscope

Position: Application Analyst - Epic Ambulatory / Kaleidoscope
The Office of Information Technology at the Dell Medical School is seeking anEpic Analyst - Ambulatory / Kaleidoscope.
** Purpose
* * This position serves as the subject matter expert and technical contact for their focus application areas (Ambulatory/Kaleidoscope) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Analyst - Ambulatory / Kaleidoscope demonstrates full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems.
** Responsibilities
* ** Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
* Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
* Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
* Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
* Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
** Marginal or Periodic Functions:
*** Assists with other Epic modules as needed.
* Provides backup support during peak times or staff shortages.
* Participates in special projects and initiatives.
* Performs related duties as required.
** Knowledge, Skills & Abilities
**** Technical Learning
*** Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
* Stays updated with the latest Epic Ambulatory features.
* Actively seeks out training opportunities.
* Applies new knowledge to improve system performance.
** Problem Solving
*** Uses rigorous logic and methods to solve difficult problems with effective solutions.
* Diagnoses and resolves complex application issues.
* Develops innovative solutions to improve user experience.
* Collaborates with teams to address system challenges.
** Customer Focus
*** Is dedicated to meeting the expectations and requirements of internal and external customers.
* Provides excellent support to clinical staff.
* Understands and anticipates user needs.
* Ensures user satisfaction with application performance.
** Collaboration
* ** Works effectively and cooperatively with others; establishes and maintains good working relationships.
* Collaborates with IT and clinical teams.
* Shares knowledge and best practices.
* Participates in team meetings and projects.
** Attention to Detail
*** Thoroughly reviews work for accuracy and completeness.
* Ensures configurations are precise and accurate.
* Reviews documentation for completeness.
* Monitors system performance for issues.
** Required Qualifications
*** Epic Ambulatory Certification.
* Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
* Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3 years of relevant experience in healthcare IT or Epic systems.
* Relevant education and experience may be substituted as appropriate.
*** Preferred Qualifications
*** Project Management Professional (PMP) Certification.
* Master's degree in Information Technology, Computer Science, or a related field.
* Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5 years of relevant experience.
** Salary Range
** OPEN
* * Working Conditions
*** Standard office equipment
* Repetitive use of a keyboard
* May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.
** Required Materials
*** Resume/CV
* 3 work references with their contact information; at least one reference should be from a supervisor
* Letter of interest
** Important*
* ** for applicants who are NOT current university employees or contingent workers:
** You will be prompted to…