Application Analyst - Epic Ambulatory​/Bones

* Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
* Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
* Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
* Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
* Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
* Assists with other Epic modules as needed.
* Provides backup support during peak times or staff shortages.
* Participates in special projects and initiatives.
* Performs related duties as required.
* Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
* Stays updated with the latest Epic Ambulatory features.
* Actively seeks out training opportunities.
* Applies new knowledge to improve system performance.
* Uses rigorous logic and methods to solve difficult problems with effective solutions.
* Diagnoses and resolves complex application issues.
* Develops innovative solutions to improve user experience.
* Collaborates with teams to address system challenges.
* Is dedicated to meeting the expectations and requirements of internal and external customers.
* Provides excellent support to clinical staff.
* Understands and anticipates user needs.
* Ensures user satisfaction with application performance.
* Works effectively and cooperatively with others; establishes and maintains good working relationships.
* Collaborates with IT and clinical teams.
* Shares knowledge and best practices.
* Participates in team meetings and projects.
* Epic Ambulatory Certification.
* Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
* Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3 years of relevant experience in healthcare IT or Epic systems.
* Project Management Professional (PMP) Certification
* Master's degree in Information Technology, Computer Science, or a related field.
* Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5 years of relevant experience.
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