Conference Center Technology Specialist

Conference Center Technology Specialist I

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At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Do you thrive in fast‑paced, high‑profile environments where technology has to work flawlessly—every time? As a Conference Center Technology Specialist I, you’ll serve as the front line of white‑glove conference technology support in our NY or Austin Conference Center, a hub for critical meetings, depositions, virtual trials, hearings, and large‑scale events.

• Conference Center Leadership – Set the standard for white‑glove service by supporting high‑level, fast‑paced meetings and guiding technicians toward proactive, issue‑free meeting support.
• Meeting Readiness & Execution – Prepare, operate, and monitor conference technology to ensure seamless execution across meetings, events, and virtual proceedings.
• Client Experience & Communication – Partner with meeting hosts to understand objectives and align technical solutions, explaining technology clearly to non‑technical users.
• Unified Communications Expertise – Set up, operate, and troubleshoot a wide range of unified communication platforms, including Cisco Web Ex, Poly, Zoom, Blue Jeans, and Microsoft Teams.
• Room & Systems Management – Perform daily room checks, maintain conference room hardware, and ensure all systems are fully functional prior to use.
• Technical Setup & Support – Configure audio systems, microphones, video conferencing, webcasts, presentation equipment, laptops, and visiting attorney offices.
• Crestron & AV Systems Operation – Become proficient in operating the firm’s Crestron user interface, Biamp systems, and related audio‑visual (AV) technologies.
• Documentation & Process Improvement – Maintain and update local and firmwide support documentation, processes, and procedures.
• Firmwide Collaboration – Work closely with Conference Technology teams across offices, support firmwide initiatives, and assist other locations as needed.
• Vendor & Maintenance Coordination – Perform scheduled system maintenance and coordinate with external vendors for repairs and upgrades.
• Professionalism Under Pressure – Respond calmly and urgently to critical issues while maintaining confidentiality and a service‑oriented mindset.

• Education or Equivalent Experience – Relevant education, technical training, or equivalent hands‑on experience supporting conference or audio‑visual technology environments.
• Relevant Experience – 1–3 years of audio‑visual (AV) experience in a conference center or similar professional setting.
• Technical Certifications – Willingness to work toward and maintain AVIXA Certified Technology Specialist (CTS) certification during employment.
• Customer Service Excellence – A strong commitment to white‑glove service with the ability to anticipate needs and exceed client expectations.
• Communication & Problem‑Solving Skills – Clear verbal and written communication skills with strong judgment and the ability to troubleshoot quickly and effectively.
• Technical Proficiency – Hands‑on experience with Microsoft Office (including PowerPoint), Microsoft Teams, Zoom, Cisco and Poly bridges, Crestron, Biamp, and other unified communication platforms.
• Adaptability & Learning Mindset – Willingness to stay current with evolving AV technologies, systems, and procedures.
• Physical & Scheduling Flexibility – Ability to lift up to 30 pounds, move freely throughout the workplace, and adjust work hours as needed—including occasional weekends—to support client needs.