Revenue Operations Analyst

We’re Real Work, a team of builders and problem-solvers based in Austin, Texas. Our mission is to help home service professionals earn the trust they deserve online.

Real Work is the marketing engine behind thousands of contractors nationwide. We transform their best jobs into SEO-optimized stories, photos, and reviews that drive growth. Through integrations with leading field service platforms, we automate review generation and creating job-level content - so every contractor’s online presence can finally reflect the quality of their real work in the field.

Real Work is based 100% in the USA and headquartered in Austin, TX.

We’re looking for a Revenue Operations Analyst who can connect the dots across Marketing, Sales, and Customer Success. You’ll serve as the analytical backbone of our go-to-market organization — building the data infrastructure, reporting, and insights that drive growth, retention, and efficiency.

This is a hands‑on, high-impact role for someone who loves the mechanics of the customer life cycle funnel: how leads are sourced, enriched and worked as well as how customers are supported, grown and retained.

• Report directly to the head of Business Intelligence and work cross-functionally with Sales, Marketing, Customer Success, and Operations leaders & departments
• Assist in the build of a foundational lead and prospect model to provide a unified view of marketing and sales activity and engagement across our GTM pipeline
• Grow, maintain, and monitor the lead database used by our inside Sales team
• Partner with Marketing to measure campaign performance, track lead sources, and build attribution models that connect spend to pipeline and revenue
• Create analysis and reporting for key stakeholders to drive insights and monitor performance
• Support A/B testing and campaign analysis to improve lead quality and marketing ROI.
• Partner with Customer Success to report on CS activities and effectiveness; analyzing impact on customer onboarding, activation, and engagement.

• 3–5 years of experience in Revenue Operations, Sales/Marketing Analytics, or CS Operations, ideally at a SaaS company serving SMBs.
• Strong working knowledge of Salesforce, marketing automation platforms (Hub Spot, Marketo, or similar), and sales engagement tools (Vanilla Soft, Sales Loft, Dial Pad)
• Strong Proficiency in SQL, Excel, and at least one BI tool (Power BI, Looker, or Tableau).
• Bonus points for experience using analysis tools like Alteryx, Python, R, etc.
• Familiarity with lead data management — sourcing, enrichment, and routing strategy
• Analytical mindset with the ability to translate data into actionable business recommendations
• Excellent communication skills and ability to collaborate cross-functionally across GTM teams

• Startup environment within a stable, industry-leading company
• Competitive salary and commission structure
• Excellent Health, Dental, Vision and Parental Benefits
• Regular team outings & events
• Flexible PTO
• 401(k)

Real Work Labs is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.