Strategy Consultant

Contact Center Modernization - Strategy Consultant

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services support this effort and facilitate large-scale adoption.

Salary Range: $130,000 - $150,000 annually based on experience and technical interview.

Location:

100% Remote. Job Type: Full‑Time. Clearance Requirements:
Position of Trust (or ability to obtain).

The Strategy Consultant supports the development and execution of strategic initiatives for clinical call center transformation programs. This role gathers and analyzes data across business, clinical, and IT domains to generate actionable insights and ensures project activities align with program objectives.

• Assist in the preparation of briefing materials and executive communications to ensure clarity and alignment across the team and with stakeholders.
• Support the development, formatting, and refinement of content for client‑facing sessions, ensuring that materials effectively convey insights and recommendations.
• Help synthesize findings from strategy workshops, interviews, and research, transforming raw data and feedback into structured summaries for team and leadership review.
• Coordinate the dissemination of key messages, updates, and deliverables, ensuring consistent and timely communication with all work streams.
• Assist in collecting, organizing, and analyzing data from various internal and external sources to support ongoing program monitoring and continuous improvement.
• Act as a liaison between different work streams, gathering updates and helping ensure all teams remain informed and aligned to the established strategy.

• 5+ years of experience in management consulting, strategy, or analytics, with experience supporting project teams or work streams.
• 2+ years of prior work experience in or with the Federal Government.
• 2+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face‑to‑face.
• Excellent written and verbal communication skills, including experience preparing executive‑level deliverables.
• Strong project management and organizational skills.
• Ability to quickly adapt and excel in a fast‑paced environment.
• Experience working with Microsoft Word, PowerPoint, and Excel.
• Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• Must be a U.S. Citizen with ability and willingness to acquire a U.S. Public Trust.

• Demonstrated experience supporting large‑scale change initiatives or technology implementations.
• Familiarity with contact center operations and metrics.
• Experience supporting federal healthcare clients, particularly the VA or DoD.
• Familiarity with contact center analytics platforms and healthcare quality metrics.
• Certification in strategy, analytics, or project management (e.g., Balanced Scorecard, PMP).
• Experience in federal healthcare operations and clinical workflows.

Full‑time employees are offered a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short‑ and long‑term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.