Enterprise Customer Success Manager

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At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

• Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Partner cross-departmentally to advocate and act as the voice of the customer internally.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
• Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
• Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives.
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally and driving engagement with customer stakeholders to track and record progress on their goals and value metrics.

• 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required)
• 1+ years of experience with Apple products in a professional setting (Preferred)
• Fluent in Spanish languages (Preferred)
• Ability to communicate effectively with both technical and non-technical stakeholders (Required)
• Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred)
• Experience working with executive stakeholders (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Collaborative team mentality with proven ability to execute across cross-functional teams
• Strong attention to detail and ability to speak to value and ROI
• Ability to multi-task and prioritize duties
• Ability to engage with and establish trust and rapport with all levels of customers and employees

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution…