Senior CX Acceleration Consultant

* Collaborate with clients to understand their customer experience objectives and Zendesk platform needs.
* Lead discovery sessions to identify pain points and opportunities for Zendesk optimization.
* Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products.
* Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
* Identify opportunities for integration of Zendesk with existing client systems and workflows
* Engage the necessary technical resources (e.g.: TA) to support any requirements the customer has for consulting on integrations and custom solutions
* Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively.
* Develop and deliver documentation and other resources to support client self-sufficiency.
* Extensive hands-on experience configuring Zendesk products with strong SME knowledge of WEM and/or AI
* Strong understanding of customer support operations and CRM systems.
* Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager.
* Experience working in an agile, startup-like environment is highly desirable.
* Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences.
* Strong relationship-building skills and a customer-centric mindset.
** Pr
* *** oblem-Solving Abilities:
*** Demonstrated ability to think critically and creatively in solving complex client challenges.
* Strong analytical and troubleshooting skills.
* Ability to adapt to changing client needs and work environments

Experience of travelling for client engagements as needed
* We are basing this team on kindness, collaboration, encouragement and support
* Our team thrives on helping customers adapt, so they can get value from an ever evolving product, in a dynamic market.
* This role has you in the centre of Zendesk, interacting with all of the different teams!
* We believe in long term career growth with phenomenal benefits that support both physical and mental wellbeing.
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