Systems Analyst - Nightshift

Driven by Innovation and built on Trust, rock

ITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

rock

ITdata is seeking an Applications Analyst for an onsite night shift position in Austin, Texas. The schedule for this role is Tuesday through Saturday, 10:00 PM - 8:30 AM CST Time.

• Assesses vulnerabilities and threats to the Association’s networks, evaluates available security processes and technologies, and make recommendations to management and business partners for reducing the issues and increasing security in an appropriate and efficient manner.
• Monitoring critical applications using application monitoring tools Service Now, Solar Winds, App Dynamics, Dynatrace, Splunk, Splunk ITSI and others.
• Identification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions.
• Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations.
• Monitors enterprise-wide application performance and reports on application behavior analytics.
• Conduct smart triage by identifying, diagnosing, and providing pro‑active resolution of application performance problems.
• Monitors high value Business‑centric transactions and manages response actions.
• Identifies the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning.
• Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services.
• Ensures all events are communicated IAW SOP and/or takes further corrective action with the application owner.
• Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed.
• Escalate as per criticality matrix definitions.
• Notify the internal/external stakeholders per procedure.
• Provides APM input to daily shift reports and metrics.

• Must have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services.
• Must have exceptional written and verbal communications skills.
• Must have extensive hands‑on experience in troubleshooting complex technical issues with a distributed system environment.
• Must have familiarity with at least two of the following monitoring tools:
  Solar Winds, Splunk, App Dynamics, Dynatrace, and Science Logic.
• Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
• Experience participating in Major Incidents.
• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.
• Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience.
• Eight (8) years of additional relevant experience may be substituted for education (13 years total).
• The ability to pass a Tier 2/Moderate Background Investigation

Here at rock

ITdata, we are committed to following our 10 Guiding Principles.

Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast‑paced environment, no day is the same.

Know the Why.

Value People Above All Else.

Transparency to a Fault.

Progress, Not Perfection.

Be Good by Doing Good.

Smart People Can Disagree.

Bend but Don’t Break.

Represent Your Brand.

Think Differently.

Be Amazing, Be Fearless, Smile, Have Fun!

Interested in joining something unique? Join us on our rock

IT ship as we begin to…