Engineer, Technical Support

Job Description:

Job Overview:

As a member of QCT's Modem System Test group, candidate will be responsible for verifying physical layer and/or protocol requirements for complex wireless digital modem products supporting 5G/4G/3G cellular technologies. The candidate will define, develop, and execute advanced test methodologies for validating end-to-end system level performance/functionality across the mobile protocol stack (PHY, MAC/RLC/PDCP, RRC, NAS, Data, TCP-IP/UDP). He or she will analyze 3

GPP/Carrier device specifications, corelate with modem system/software requirements and translate them into effective test designs. Major components of this position would be to carry out the interop testing of Qualcomm chipsets with network nodes in the infra vendors lab in a cabled-up environment. This position requires the candidate to relocate in Dallas, Texas area as there will be a need to visit the infra vendor labs which are located in the Dallas region.

Working under close supervision.

Taking responsibility for own work and making decisions with limited impact;
Impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).

Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

Completing most tasks with multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.

Exercising some creativity to troubleshoot technical problems or deal with Client circumstances.

Using deductive problem solving to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required. The responsibilities of this role do not include:

Financial accountability (e.g., does not involve budgeting responsibility).

Influence over key organizational decisions.

Role in strategic planning.

Principal

Duties & Responsibilities

Focuses and completes work in a timely manner.

Understands basic features of the system.

Collects basic information (e.g., logs, requirements) and identifies common errors related to systems testing.

Collaborates with individuals inside own team to complete the team's work.

Conducts log analyses to identify where an issue has occurred.

Gathers, integrates, and interprets information from a variety of sources in order to troubleshoot issues.

Assists with verifying that proposed solutions to identified issues accurately address and correct the problem.

Detects bugs in the "system under test" and resolves issues using basic debugging approaches.

Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.

Manages individual project priorities, deadlines, and deliverables with close supervision.

Communicates feedback about identified feature issues to software and systems teams.

Regularly discusses testing problems with manager and peers to maintain open communication.

Conducts basic field or lab tests as directed by tech leads.

Makes simple decisions as it pertains to basic feature issues associated with systems testing and follows up with tech lead if requirements are unclear/ambiguous.

Communicates with tech leads on a project in order to verify the accuracy as well as adequate running time.

Seeks opinions of others within own team about ways in which a problem can be addressed differently.

Writes functional tests for features to ensure functionality.

IT Core Competencies

N/A

Required Competencies

(All competencies are required upon entry)

Analytical Skills - The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources.

Automation - Knowledge of how automation works. This includes gathering testing requirements, writing a test plan throughout various phases, trying to test plans according to guidelines, and completing these test plans within a set deadline.

Building Trusting Relationships - The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, showing interest in the other person, and relating well to people regardless of personality or background.

Communication - The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing.

Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, seeing multiple futures, having broad interests and knowledge, and gaining support in order to…