MS Teams Administrator

MS Teams Administrator page is loaded## MS Teams Administrator locations:
Austin, TX USAtime type:
Full time posted on:
Posted Todayjob requisition :
R106042

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.

We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.
** You
* ** Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
* Love solving complex real-world business problems.
* Recognize that cross-functional collaboration is a core component of success for the team.
* Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
* Have become a stronger engineer by making mistakes and learning from them.
* Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.
** We
* ** Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
* Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
* Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
* Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
* Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
* Consider our people to be our greatest asset—we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.
** About the Role
** This position is focused on providing personalized “white-glove” service to end users, with a strong emphasis on supporting and managing enterprise collaboration platforms. The successful candidate will be responsible for day-to-day configuration, troubleshooting, and optimization of video conferencing, A/V, and unified communications solutions, including Microsoft Teams, Cisco, and other platforms. The role requires a multi-faceted skill set, including deep expertise in Microsoft Teams engineering and administration for conference rooms, telephony, chat, and related services.
** Key Responsibilities*
* • Microsoft Teams Enterprise Management:
* Serve as the subject matter expert (SME) for Microsoft Teams, overseeing deployment, configuration, and ongoing management of Teams across the enterprise
* Manage Teams Rooms systems, including hardware integration, software updates, and troubleshooting for conference rooms
* Administer Teams Phone System, including call routing, number assignment, voicemail, and integration with PSTN and third-party telephony providers
* Oversee Teams chat management, including security policies, retention, compliance, and user support
* Monitor Teams usage, performance, and analytics to ensure optimal user experience and system reliability
* Implement and maintain Teams governance, security, and compliance policies in alignment with organizational standards
* Coordinate with Microsoft and certified vendors for escalations, updates, and advanced troubleshooting
• General Telemedia & A/V Responsibilities:
* Perform daily quality assurance activities to ensure uptime and standardization across all collaboration platforms
* Manage complex escalations and provide expert troubleshooting for video, A/V, and unified communications environments
* Oversee Telemedia video projects, including documentation, scheduling, and stakeholder communication
* Maintain thorough understanding of associated products, including Zoom, Cisco Webex, and streaming applications
* Facilitate training sessions for team members and end users on collaboration tools and best practices
* Regularly inspect conference rooms and A/V environments to ensure compliance with Telemedia standards
* Support…