Manager, Channel Support Operations - AppleCare

Austin, Texas, United States Support and Service

At Apple we believe our people and products have the power to enrich lives. The Equipment Operations organization plays a key role in that mission by ensuring the teams who support our customers have the technology, tools and services they need to do their best work. We are looking for a Channel Support Manager to lead a global team that enables asset management and operational readiness across some of Apple’s most dynamic and rapidly growing organizations.

In this role you will build strong relationships with partner groups, support new business onboarding and help scale the systems and services that keep Apple running at its best. If you thrive in a fast-paced environment, enjoy solving complex operational challenges and want to support teams across Apple Care and beyond, we’d love to hear from you.

The Channel Support Manager will lead a global team responsible for delivering operational support across a wide range of internal business channels and partner organizations across Apple. This role ensures each channel receives the asset management services, deployment support and operational readiness needed to run effectively. You will guide the team through issue resolution, new business onboarding and constant improvement of support processes.

Success in this role requires strong relationship building, operational leadership and the ability to work across diverse teams and time zones.

• Oversee day-to-day channel support operations for partner organizations across Apple
• Lead the transition of the current desktop support scope into a scalable channel support model
• Drive automation and process improvement to reduce manual work and increase operational efficiency
• Manage new business onboarding including readiness assessments, asset needs planning and deployment coordination
• Maintain operational health reviews and performance tracking for each supported channel
• Serve as the primary point of contact for partner organizations ensuring consistent support and escalation management
• Ensure accurate asset tracking ITAD processing and chain-of-custody management for all channels
• Lead and develop a global team that delivers reliable high-quality service across regions
• Partner with cross-functional teams in IS&T, Logistics, Facilities, Finance and other groups to support roadmap needs and resolve issues

• 8+ years of experience in operations, asset management, logistics or technical support leadership
• 2+ years of people management experience leading teams in a fast-paced environment
• Experience coordinating support across multiple business groups or regions
• Ability to travel as needed
• Strong communication and problem-solving skills

• Experience with lifecycle asset management processes or enterprise deployment programs
• Knowledge of ITAD operations asset governance or chain-of-custody controls
• Experience working with 3PL partners or internal logistics teams
• Background in operational readiness onboarding support or business channel management
• Ability to manage complex cross-functional relationships
• Demonstrated success driving automation or process improvement initiatives
• Comfort working with data to monitor operational performance and identify trends
• Experience working in a highly matrixed environment with global stakeholders

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Apple accepts applications to this posting on an ongoing basis.