IT Manager at UJET – Austin, TX

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Location: Austin, Texas – Hybrid Role (primarily remote with 2 days onsite)

At UJET, we’re not just building a contact center platform; we’re redefining how the world connects. We believe in a future where AI and humans collaborate to make every customer experience effortless, intelligent, and truly personal. Our cutting-edge, cloud-native platform is infused with the latest conversational and generative AI breakthroughs, enabling intelligent self-service, empowering agents, and optimizing contact center operations for leading brands worldwide.

We’re a team of innovators, customer fanatics, and relationship builders, driven by a shared vision of transforming customer support. If you’re passionate about leveraging technology to create impact, thrive in a dynamic, fast-paced environment, and love a good challenge, you’ve found your people!

• Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
• Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.

UJET is seeking a visionary and hands‑on IT Manager to lead our internal IT operations from our Austin hub. We’re looking for someone who can not only manage our IT infrastructure with precision and care but also has a knack for pioneering change in automation, generative AI, and Large Language Models (LLMs) to enhance our internal systems and workflows. You’ll be orchestrating the digital experience for our internal teams, ensuring they have the tools, support, and innovative solutions to thrive.

• Strategic IT Leadership: Lead, mentor, and grow a high-performing small, but mighty IT team and collaborate with global IT initiatives. Develop and execute IT strategies that align with UJET’s rapid growth and technological advancements.
• Automation Evangelist: Identify, champion, and implement automation opportunities across our IT landscape. Think beyond the ordinary – how can we make our internal processes frictionless and lightning-fast using clever automation?
• AI Pioneer: Drive the exploration, integration, and management of generative AI within our internal IT environment. Imagine the possibilities: intelligent IT support, automated content generation for internal documentation, smart knowledge bases, and more!
• Infrastructure & Operations: Oversee the day‑to‑day IT operations, including network, security, hardware, software, and cloud‑based services. Ensure our systems are robust, scalable, and secure. Define and refine our IT policies as we continue to scale out across teams and geographies.
• Employee Onboarding & Enablement : Manage IT programs and processes that ensure a seamless onboarding experience that ensures effective employee enablement; team provides ongoing support and guidance to employees as needed.
• Security & Compliance Champion: Maintain and enhance our IT security posture, ensuring compliance with relevant legal and regulatory requirements (like SOC 2, ISO 27001) and internal policies. You’ll work with our Compliance team to ensure data protection and privacy.
• Vendor Management: Manage relationships with IT vendors and service providers, ensuring we get the best solutions and support for our needs.
• Problem Solver: Be the go‑to person for complex IT challenges, always ready…