IT Support Specialist - Part Time

IT Support Specialist - Part Time

Join to apply for the IT Support Specialist - Part Time role at Pain Specialists of America.

Pain Specialists of Austin (PSA) is a Texas-based, multisite comprehensive pain management company with over 15 locations. PSA is growing rapidly and requires competent professionals to support the business and achieve strategic objectives.

As the IT Support Specialist, you will interact with Pain Specialists of America employees over the phone, in person, via video conferencing, or through remote sessions to resolve reported issues. This position requires a professional appearance and personality as you will interact with various teams and leadership across the organization.

This is a part‑time, hybrid position averaging 20-28 hours per week. The primary facility is located at 4100 Duval Rd. Bldg 3 Ste 200, Austin, TX 78759.

• Meticulously manages hardware and software inventory management and administration.
• Performs onboarding and off‑boarding tasks for employee lifecycle management, including account management, system access, computer provisioning, etc.
• Travels to and supports practice facilities’ projects as they arise, including office relocation and build out, audio visual and workstation set up, troubleshooting of network issues or technical equipment, etc.
• Provides technical support to employees locally and remotely, managing issues and service requests received through a ticketing system.
• Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems, determining source of problem(s) and classifying level, priority, and nature.
• Works collaboratively and constructively with all team members, balancing multiple work streams with moderate complexity.
• Stages and deploys hardware, and configures software to help with system and hardware issues.
• Self‑manages time efficiently and demonstrates effort by assuming responsibility and taking initiative.
• Works closely with internal teams on customer‑impacting issues and escalates when appropriate.
• Assists in creating technical solutions, such as upgrade and migration plans.
• Develops professional relationships with product partners and understands their escalation procedures.
• Performs other related tasks as new projects are identified.
• Possesses the skills necessary to work in and navigate Microsoft Office
  365 and Azure.

• Comfortable with all facets of computer setup, hardware and software installation, peripherals, and basic server and network knowledge.
• Experience finding causes of problems and quickly determining efficient solutions.
• An understanding of the healthcare industry and knowledge of HIPAA and PHI.
• Experience with RMM tools.

• HS Diploma or equivalent required.
• Associates degree or higher preferred (or 3+ years of relevant experience in lieu of degree).
• IT Certification preferred (e.g., CompTIA IT Fundamentals+, CompTIA A+, etc.).
• Strong troubleshooting methodology.
• Experience with Windows and Mac Operating Systems.
• Experience working in a help desk environment.
• Must travel when required; must have access to a personal vehicle to travel between worksites and locations as requested.
• Ability to lift up to 50 pounds.

• Entry level

• Part-time

• Information Technology

• Medical Practices