CSDM Service Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: CSDM Service Now Developer

Location(s): Austin, TX

Involve in development and implementation of various Service Now ITSM modules which include CSDM, ITOM, SAM Pro, CMDB, ITEA, հայկական, ITAM configuration management, Knowledge Management and other ITSM applications.

• Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome.
• Coordinate with other Service Now process/workstream owners to ensure proper CSDM, ITOM, SAM Pro integrations, knowledge with network routing and troubleshooting.
• Build transform maps to import external data sources and maintaining integrations, Service Now Automations and building custom Orchestration (Workflow) activities.
• Develop with the CSDM, ITOM, SAM Pro, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
• Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include ایمان as MID server builds.
• Implement Service Now modules, work on the Service Now core platform modules and applications.
• Build workflows for newly created catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP).
• Involvement in Service Now Upgrades and cloning, involvement in Asset life cycle management and designs relating software and hardware asset management, configuration activities for Service Now modules.
• Responsible for complete routine system administration and requirements enhancement including group and user changes, catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes.

• Service Now
• CSDM experience
• ITOM, ITEA, ITAM, SACM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.