D365 CE Functional Consultant

Role Overview

Avanade harnesses the power of Dynamics 365 CE & Power Platform to shape the future of businesses. By combining deep Microsoft knowledge with a creative approach to innovation, Avanade creates opportunities for Microsoft, clients, and you. Avanade offers countless paths to success. One of those paths leads to your unique version of success.

This role designs, develops, and implements Dynamics 365 Customer Engagement (CE) solutions. You work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations.

• Solution Design & Configuration – Design and configure CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements and optimize workflows, data management, and reporting.
• Client Engagement – Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
• Technical Leadership – Provide guidance and mentoring to junior consultants and developers on best practices.
• Customization & Integration – Customize CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate CE with other business applications, including ERP, marketing, and service platforms.
• Client Advisory & Best Practices – Serve as the primary functional advisor, providing expertise on CE best practices and industry standards.
• Governance & Security – Implement data governance, security roles, and compliance policies across environments.
• Training & Enablement – Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
• Continuous Improvement – Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
• Documentation & Reporting – Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to internal teams and clients.
• Collaboration with Cross-functional Teams – Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings.

• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service).
• Hands‑on experience with customizing CE, including entities, forms, views, workflows, and dashboards.
• Excellent communication and presentation skills to explain technical concepts to non‑technical stakeholders.
• Ability to work directly with business stakeholders to provide functional solutions and best practices.
• Strong understanding of CRM principles and customer engagement processes.
• Excellent stakeholder management and communication skills.

• Experience in writing functional specifications and process documentation.
• Familiarity with Power Platform components (Power Apps, Power Automate) in the context of extending CE.
• Appreciation of solution management, ALM, and Dev Ops practices.

• Microsoft Certifications (e.g. MB‑210, MB‑230, PL‑200).

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year.
• Exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Real‑time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your growth.
• Engaged and helpful coworkers genuinely interested in you.

Compensation varies by location, role, skill set, and level of experience.

District of Columbia – $119,750 – $148,200

Maryland – $119,750 – $148,200

Massachusetts – $119,750 – $148,200

New York / New Jersey – $126,350 – $156,750

Washington – $119,700 – $148,200

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or…