Manager, GTM Systems

Responsibilities

• Manage 2 inhouse SFDC Administrators and 2 Contractor Architects in India: work intake, prioritization, triage (all through JIRA), team optimization and individual career development
• Own the Salesforce ecosystem (Sales Cloud, CPQ/Advanced Approvals, Taskray, Own Backup, Address Tools) roadmap based on business prioritization and perform regular systems roadmap readouts to business stakeholders
• Conduct comprehensive systems assessment of Sales Cloud and SFDC CPQ in first 90 days and develop plan to address shortcomings and technical debt
• Contribute to/be the GTM Systems SME for ongoing Quote-to-Cash company initiative, specifically around improving SKUs/Price Book, Opportunity and Contract and Account policies/data and key systems decisions
• Contribute to ongoing SaaS optimization & renewals project, systemizing outstanding renewals into SFDC and automating go-forward renewals
• Create comprehensive GTM Systems diagrams current vs. end state mapped to the revenue funnel, identifying strengths/weaknesses and integration priorities
• Work with Marketing, Sales Enablement and Sales leadership to ensure GTM foundation building is reflected and tracked inside SFDC, including MQL/SQL SOPs, Qualification, Sales process and more
• Develop long-term SFDC CPQ strategy and plans as it progresses beyond “End of Sale” status, inclusive of Revenue Lifecycle Management evaluation

• Team leadership or mentorship experience required
• Deep comprehension of SFDC CPQ, including Products/key fields/Features/Options for Bundles, pricing waterfall logic,Pricing, Price Books/PBEs, Quotes/QLs/Opp Products, Quote Templates, Price & Product Rules, Orders, Amendments, Assets & Subscriptions, Contracted Pricing, etc.
• Expert in Flow Builder including the Screen/Action/Subflow interactions elements and Decisions, Assignments, Transforms, Filters, Sorts and Loops logic elements
• Read and understand Visualforce and Apex programming languages
• Strong ability to prioritize certain system requests over others based on company strategy, OKRs, value/effort; not afraid of saying no and communicating why
• Excellent communication skills of technical/systems concepts to varying audiences such as other system folks, Sales and Finance
• Proficiency within GSuite (Sheets, Docs, Slides, etc.) as well as JIRA to manage SFDC work intake, dialogue, completion flows, roadmap, etc.
• Proven ability to translate Rev Ops strategy (Sales attainment, reducing cycle times) into requirements and scalable system architecture
• 5+ years of Salesforce Administrator, Architect, or Consultant experience

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development