Infrastructure and Support Engineer
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-14
Listing for:
Red Cedar Consultancy
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity, Systems Engineer
Job Description & How to Apply Below
Remote Infrastructure and Support Engineer (RISE)
Location:
4807 Spicewood Springs Rd, Austin, TX 78759 (Hybrid)
The RISE serves as the senior technical lead at NCUA's remote sites, providing comprehensive Tier 3 support across all IT domains: workstation and endpoint support, unified communications, network access, and software/application services. This role acts as the local extension of the central IT team, ensuring operational continuity, rapid issue resolution, and proactive coordination with Tier 3 engineers and federal stakeholders.
Responsibilities- Serve as the on-site technical liaison for all IT operations, acting as the "eyes and ears" of the central team
- Perform advanced diagnostics and remediation for workstation, server, and endpoint issues
- Support Microsoft 365 applications (Outlook, Teams, SharePoint, Intune) and manage endpoint provisioning
- Provide VIP "white-glove" support and coordinate executive event technology needs
- Troubleshoot and maintain VoIP systems, Microsoft Teams Rooms, A/V equipment, and digital signage
- Resolve VPN, wireless, and remote connectivity issues; escalate firewall and routing problems to Tier 3
- Monitor local network performance and assist with datacenter appliance support under Tier 3 direction
- Develop and maintain Service Now workflows, dashboards, and incident records
- Support Azure Dev Ops pipelines, Power BI reporting, and remote automation tasks
- Ensure patching, compliance, and configuration baselines are maintained across systems
- Document technical issues, resolutions, and contribute to knowledge base articles
- Participate in contingency planning, surge support, and disaster recovery exercises
- Must be able to obtain and maintain a Public Trust security clearance issued by the customer. This agency handles and adjudicates the security clearance process.
NOTE:
United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance - Windows 11 administration and imaging
- Microsoft 365 suite (Outlook, Teams, SharePoint, Intune)
- Active Directory & Entra
- VPN, wireless networking, remote access tools
- VoIP and A/V systems (Teams Phone, Teams Rooms)
- Service Now ITSM platform
- Scripting (Power Shell, JavaScript)
- Azure Dev Ops and CI/CD familiarity
- Strong troubleshooting, documentation, and communication skills
- Microsoft Certified:
Azure Administrator or Modern Desktop Administrator - Microsoft Teams Voice Engineer Expert
- Cisco CCNA or CCNP
- ITIL v4 Foundation
- Service Now Administrator
- Microsoft Power Platform App Maker
- 5-7 years in enterprise IT support across multiple domains
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