Endpoint Applications Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, offers this exciting opportunity. We provide competitive compensation, excellent benefits, and an innovative collaborative environment.

We are seeking a professional who thrives in a fast‑paced, deadline‑driven environment. The ideal candidate possesses strong problem‑solving and decision‑making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can‑do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service.

Role can be based in various offices or remote. Reports to the Endpoint Applications Manager.

The Endpoint Applications Specialist evaluates, customizes, implements, administers, and provides Tier 3 support for all core firm endpoint applications and their upgrades. This includes Microsoft Office 365 products, PDF software, document productivity tools, SaaS applications, and team‑assigned applications.

• Evaluate, deploy, manage, and support assigned applications at the enterprise level.
• Create project plans, set schedules, and execute application rollouts and upgrades.
• Perform product and system analyses/testing and present recommendations to management.
• Reconfigure or customize applications as needed to satisfy user requirements.
• Collaborate with users, specialists, and system engineers to address system/application issues or enhance workflow procedures.
• Prepare all documentation for assigned projects including user and business requirements.
• Communicate product updates and technical specifications to diverse audiences within the GT environment.
• Maintain and further develop in‑house macros, customizations, and tools.
• Create low‑code process flows using industry‑standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath.
• Provide Tier 3/subject‑matter‑expert support for all core applications assigned to the team.
• Deliver presentations to various audiences as assigned by the Endpoint Applications Manager.
• Appear on camera for meetings with colleagues and vendors.
• Perform other duties as directed by the Endpoint Applications Manager.

• Strong technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications.
• Strong technical knowledge of Microsoft Windows Operating Systems.
• Strong technical knowledge of Microsoft Office document creation and recovery.
• Familiarity with automation languages such as VB, Power Shell, Python, JavaScript, and JSON (a plus).
• Comfortable working with SQL Query Language to query and manage SQL databases.
• Knowledge of document management systems, document comparison/metadata applications, and legal macro packages.
• Experience working in the registry and maintaining group policy.
• Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection.
• Basic understanding of AI, its risks and implementation; familiarity with Copilot for M365 (a plus).
• Familiarity with firewalls, VPN, intrusion detection systems, and encryption technologies.
• Familiarity with project‑management processes, managing priorities, and achieving solutions under deadline.
• Ability to take an assignment from inception to completion with minimal supervision and strong ownership.
• Excellent oral and written communication skills and ability to build effective internal and external client relationships.
• Proficiency in using collaboration tools such as Microsoft Teams.

• Bachelor’s degree in Computer Science and/or Information Systems or equivalent experience.
• Minimum two years’ experience in applications testing, configuration, deployment, administration, and support.
• Certifications:
  
  A+, Net+, Microsoft Office User Specialist (a plus).

GT is an EEO employer with an inclusive workplace committed to merit‑based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non‑discrimination on any protected basis.