AI Product Manager, Customer Implementations

AI Product Manager, Customer Implementations

Base pay range: $/yr - $/yr.

About The Role

Hello Patient is hiring a technical, high-agency Product Manager to own the end-to-end delivery of AI agents in real customer environments. We build AI-powered voice, SMS, and chat agents that integrate deeply into how healthcare practices actually operate. Every new customer deployment is a product launch—new workflows, new edge cases, new integration requirements, new ways the agent needs to behave in the real world.

This role exists to own that launch from scoping through go-live.

How we build agents

Our Conversational Designers are the builders. They craft agent behavior, gather requirements directly from customers, design conversation flows, and ship working agents—much like engineers ship code. This PM role doesn't build agents. It owns everything else that needs to happen for a launch to succeed: scoping net-new integrations, managing cross-functional dependencies, driving timeline and scope decisions, coordinating across teams, and ensuring the full deployment lands successfully.

You'll work alongside Conversational Designers and Customer Engineers as peers, owning the work around the edges while they own the core build. Your job is to make sure all the pieces come together and to turn unknown territory into repeatable playbooks.

• Lead end-to-end delivery of net-new AI agent deployments for customers.
• Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality.
• Own the "what are we actually shipping and why" question, and make sure the answer is clear to everyone involved.
• Lead deployments for new workflows, integrations, and verticals where no playbook exists yet.
• Own the work around the edges: net-new integration requirements, unknown product surface area, cross-functional dependencies, scope decisions, and launch coordination.
• Identify unknowns early, de-risk them, and make trade-off decisions to maintain velocity.
• Work alongside Conversational Design and Customer Engineering.
• Own integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever’s in the way.
• When integrations require net-new engineering work, own requirements and prioritization with the engineering team.
• Identify patterns across launches and codify them into playbooks.
• Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation.
• Hand off proven patterns to implementation teams and move on to the next net-new challenge.

• 3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat).
• Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect.
• Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet.
• Proven ability to work across functions through influence, not authority.
• Bias toward ownership and action—you’d rather make a call and course-correct than wait for clarity.

• Experience with AI-native products, agents, LLMs, or automation platforms.
• Background in healthcare, revenue cycle, or other legacy-system-heavy industries.
• Founder, co-founder, or early startup experience.
• Familiarity with voice AI or real-time orchestration systems.

Base salary
: $140K–$180K per year.

Equity
:
Meaningful ownership in a fast-growing healthtech startup.

Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health’s technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication, leading to great providers buried in admin work, patients stuck in phone tag.

Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.

Backed by Scale and 8VC, we’re building the future of healthcare communication, one conversation at a time.