Lead Public Cloud Windows Engineer

Lead Public Cloud Windows Engineer – NTT DATA North America

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Req

We are currently seeking a Lead Public Cloud Windows Engineer to join our team in Austin, Texas (US-TX), United States (US).

Compliance Requirements:

• Must be a US citizen or Green card holder to proceed with applying.
• FBI CJIS Background check is administered every 12 months.

• Cloud Windows Operations & Support
  • Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI).
  • Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrail and backend deployment.
  • Assist troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments.
  • Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability.
  • Lead root cause analysis and document post-incident reviews for major Windows-related issues.
  • Track and lead patch management, OS upgrades, and regular system maintenance.
  • Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure.
  • Participate in on‑call rotation and provide after‑hours support as needed.
• Automation & Infrastructure Management
  • Design and develop automation scripts using Power Shell, Python, or Ansible to streamline system administration tasks.
  • Manage infrastructure using tools like Ansible, DSC, or Azure Automation.
  • Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, Cloud Formation, ARM, or OCI Resource Manager (plus).
  • Recommend and implement system optimization strategies for performance and resource utilization.
• Security & Compliance
  • Propose and enforce Windows system security best practices, including access control, encryption, and secure configurations.
  • Manage user access, group policy objects (GPOs), and Active Directory (AD) policies in line with IAM standards.
  • Identify and remediate security vulnerabilities reported by scanning tools or external advisories.
  • Support compliance initiatives by maintaining secure and auditable Windows environments.
• Collaboration & Documentation
  • Work closely with application, security, and network teams for solution delivery and support.
  • Mentor junior engineers and provide technical guidance as needed.
  • Create and update technical documentation, runbooks, and SOPs.
  • Participate in client calls to provide technical input when required.

• 8+ years of hands‑on experience in cloud Windows engineering.
• 5+ years multi‑cloud experience (must have hands‑on in at least 4 of AWS/Azure/GCP/OCI; familiarity in all is preferred).
• Experience provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments.
• Experience with system designs, architecture, deployment, performance tuning, and troubleshooting of Windows servers.
• Experience in scripting languages such as Power Shell and Python for automation and system management.

• Education
  • Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.
• Certifications
  • Microsoft Certified:
    Windows Server Hybrid Administrator Associate
  • Microsoft Certified:
    Azure Administrator Associate
  • AWS Certified Solutions Architect / Sys Ops Administrator
  • Microsoft Certified:
    Azure Administrator Associate or Solutions Architect Expert
  • Google Professional Cloud Architect / Engineer
  • Oracle Cloud Infrastructure Architect Associate/Professional
  • (Preferred) ITIL Foundation or other support framework knowledge.
• Direct experience in managed services/NOC/SOC/MSP environments is a plus.
• Expertise with optimizing cloud‑native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
• Strong experience in managing compute, storage, networking, and system services on Windows platforms.
• Proficient in using Service Now ITSM for incident, change, and problem management.
• Strong expert level understanding of Windows‑based backup strategies, disaster recovery planning,…