Application Support Engineer

Application Support Engineer page is loaded## Application Support Engineer locations:
Austin, TXtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-11898#
** As passionate about our people as we are about our mission.
** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun.

We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
** The Job At-A-Glance:
** Q2 is seeking an Application Support Engineer to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and production environments, while also contributing to internal knowledge sharing and process improvements. Ideal candidates will have 5–8 years of experience in enterprise application support, with deep knowledge of application behavior, SQL, scripting (e.g., T-SQL, Python), and hosted systems.

Strong communication, documentation, and analytical skills are essential. The role includes direct customer interaction, high attention to detail, and participation in a rotational on-call schedule.
** A Typical Day:*
* • Troubleshoot and resolve complex technical issues escalated from Tier 1 or Tier 2 support, including code defects, configurations, integrations, networking, and server-related challenges  
• Modify production environments with care and precision, including script adjustments, log reviews, and direct updates to database tables  
• Perform advanced data analysis and transformation using T-SQL or other scripting techniques  
• Provide support for integrations with third-party vendors and downstream systems  
• Accurately document case history, investigation steps, and resolution outcomes using the case management system  
• Communicate clearly and regularly with customers via phone, email, and CRM tools, ensuring timely updates and consistent follow-through  
• Escalate critical issues or product defects to appropriate internal teams (e.g., Development, QA), and track to resolution  
• Own and manage an individual case queue, while contributing to team backlog and supporting load-balancing efforts  
• Collaborate closely with cross-functional teams including Development, QA, Implementation, and Product to resolve recurring or complex issues  
• Follow internal change control policies when making production modifications  
• Participate in quarterly rotating on-call coverage for after-hours escalations  
• Support training and mentoring of junior team members by sharing domain expertise and troubleshooting strategies  
• Contribute to internal documentation and FAQs to improve team efficiency and knowledge retention  
• Ensure all activities align with Q2’s security, privacy, and availability policies    
** Bring Your Passion, Do What You Love. Here’s

What We’re Looking For:

*
* • Typically requires 5–8 years of experience in application support or 3+ years with a relevant master’s degree  
• Recognized as a Subject Matter Expert (SME) in key areas of the Q2 Solution  
• Strong experience with T-SQL and Windows SQL Server troubleshooting  
• Experience supporting enterprise or mid-sized software systems in hosted production environments  
• Familiarity with scripting languages such as Python is preferred; experience with .NET is a plus  
• Working knowledge of Windows…