Healthyhorns Desktop Support Specialist

* Support team members and assist in other IT operational areas as needed.
* Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.
* Develop clear, audience‑focused documentation for processes and procedures.
* Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.
* Experience providing desktop or technical support in a professional environment.
* Strong troubleshooting skills across hardware, software, and network environments.
* Excellent communication and customer service skills.
* Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies.
* Bachelor's degree in relevant field and more that three (3) years of experience.
* Several years of progressively responsible desktop support experience.
* Demonstrated ability to lead training or onboarding initiatives.
* Experience developing high‑quality technical documentation.
* Expertise in desktop imaging and system standardization.
* Ability to manage multiple priorities and respond effectively to urgent issues.
* Tier 2 and 3 desktop support experience.
* Relevant certifications and/or professional development education
** Start Here, Change the World
** At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture.

Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world.

Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Please see our .
** Comments and Inquiries:
** Email comments to hrscxas.edu. For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: .  For more job information, call the Human Resource Service Center at , or toll-free at .
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