IT Specialist

IT Specialist
• Epiphany Dermatology

Join us in Austin, TX, where we are on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. Epiphany Dermatology is a fast‑growing, purpose‑driven organization that values customer‑first service, continuous learning, and a collaborative, culturally competent workplace.

We are looking for a service‑oriented, motivated individual to join our IT Team as an IT Specialist. You will balance specialized technical leadership with day‑to‑day support across our expanding network of more than 100 clinics nationwide.

• Serve as a Subject Matter Expert (SME) within one or more specialized IT areas.
• Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates.
• Attend project meetings and summarize progress of IT related projects.
• Manage, resolve, and, if necessary, escalade risks and/or issues.
• Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities.
• Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams.
• Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution.
• Escalate issues to the IT Manager or Senior Director according to IT procedures.
• Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
• Other duties as assigned.

• Implementations (IT integrations during M&A events and new builds)
• Telephony/VOIP
• Networking
• Identity & Access Management
• Cybersecurity

• Proficiency with desktop publishing software (Google Workspace / Microsoft Office)
• Experience in a healthcare setting is a plus
• Ability to work with an Electronic Health Record and other related E‑Systems
• Strong interpersonal skills and effective oral & written communication skills
• Detail‑oriented and able to handle multiple tasks, following through to completion
• Demonstrates cultural competency, sensitivity, and responsiveness to various cultural characteristics and beliefs

• High school diploma or GED, Bachelor’s degree in information technology or related field preferred
• Minimum five years experience as a help desk technician or other customer support role, including multi‑site and remote support
• Creative troubleshooting and problem‑solving skills
• Driven, energetic and ready to develop new technical skills in advancement of career track
• Demonstrates a customer‑first mindset with a calm and composed demeanor
• Able to travel 20‑40% (continental U.S.)
• Located in Austin, TX

Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam rooms and a laboratory environment. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

We offer generous benefits at no cost for eligible employees, including medical, life insurance, short‑term disability coverage, mental health services, vision, dental, and supplemental insurance options. Additional benefits include 401(k) with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more.

Mid‑Senior level

Full‑time

Information Technology
Medical Practices

Epiphany Dermatology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, national origin, disability, or any other protected status.