Lead Technical Trainer, Partners

Hiring Top Talent for Logic Monitor, the Best Place to Work! About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

As the Lead Technical Trainer, Partners you will empower Logic Monitor’s service delivery partners to deliver high-quality professional services on our behalf, including implementations, customizations, and ongoing application of the Logic Monitor platform. You’ll design, deliver, and continuously improve training programs that certify partners to operate at Logic Monitor’s standards of excellence. This role sits at the intersection of enablement, professional services, and partner success working closely with the Strategic Partner Success Lead and Partner Solutions Engineer to ensure each partner is confident, capable, and customer-ready.

You will play a critical role in scaling Logic Monitor’s ecosystem by building a strong network of certified, technically proficient partners who can extend Logic Monitor’s reach globally.

• Design, develop, and deliver scalable training programs for professional services partners
• Facilitate workshops, hands‑on labs, and scenario‑based learning experiences on the LM platform, implementation methodology, configuration standards, customization best practices, real‑world deployments and optimization challenges
• Build & maintain modular, reusable training assets including guides, lab exercises, assessments, and simulations tailored for partner delivery
• Translate complex observability and AIOps concepts into clear, practical learning content for both technical and functional audiences

• Partner with Strategic Partner Success Lead, Partner Solutions Engineer, and internal SMEs to develop partner onboarding journeys and ongoing education initiatives
• Serve as a trusted advisor and technical mentor to partner trainers, consultants, and delivery teams
• Track and report on training participation, certification progress, and success outcomes
• Support partner audits, certification renewals, and ongoing competency assessments
• Use AI to accelerate & enhance content development, training delivery, and program management, and continually enhance training effectiveness

• Design and maintain hands‑on labs, demos, and code samples leveraging APIs, SDKs, and automation frameworks
• Write scripts, integrations, and sample applications (Groovy, Power Shell, Python, Java, etc.)…