ServiceNow Engineer; HAM Specialist

Location: Austin, TX (Hybrid – 3 days onsite)

We are seeking a highly skilled and adaptable Service Now Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the Service Now platform and be capable of hitting the ground running to support ongoing development and implementation efforts.

A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad Service Now experience is required, specific experience with the HAM module is a major differentiator.

• Rapid Integration:
  Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.
• HAM Module Optimization:
  Lead or assist in the implementation, configuration, and optimization of the Service Now Hardware Asset Management (HAM) module.
• Platform Development:
  Design, develop, and maintain Service Now applications, including UI Policies, Business Rules, Client Scripts, and Workflows.
• Integration Support:
  Develop and manage integrations between Service Now and other enterprise systems (e.g., discovery tools, procurement systems).
• Team
  
  Collaboration:
  
  Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high‑quality solutions.
• Troubleshooting & Support:
  Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.
• Documentation:
  Maintain technical documentation, including design specifications, test plans, and user guides.

• Experience:
  
  3+ years of professional experience as a Service Now Engineer or Developer.
• Platform Knowledge:
  Proficiency in Service Now ITSM (Incident, Change, Problem, Knowledge) and CMDB.
• Agile Mindset:
  Proven ability to work in a fast‑paced, iterative environment with changing priorities.
• Communication:
  Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical stakeholders.

• HAM Expertise:
  Hands‑on experience with the Service Now Hardware Asset Management (HAM) Professional module, including asset lifecycle management, hardware normalization, and mobile scanning.
• Certifications:
  
  Certified Service Now Application Developer or Certified Implementation Specialist (CIS) in HAM or Discovery.
• Migration
  
  Experience:
  
  Experience picking up projects mid‑progress and successfully driving them to completion.

Mid-Senior level

Contract

Information Technology

Software Development