Industrial IT Support Specialist

Location

Austin

Full time

On-site

Operations

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

We are looking for a motivated, customer-focused IT Support Specialist to join the Base team. This role is critical to ensuring our factory and warehouse operations run smoothly and without interruption.

As the first point of contact for all factory and warehouse IT issues, you’ll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related problems. You’ll troubleshoot issues, elevate when appropriate, and ensure our warehouses and factories continue operating without delay. This role will include travel to warehouses across Texas, as needed.

While you will primarily support factory and warehouse operations, you will also be expected to provide IT support for the broader company as required.

This role offers the opportunity to collaborate closely with teams across Base. As a fast-moving company, there are many opportunities for growth and advancement within both the IT team and the company overall.

• Provide hands‑on technical support for systems in our factories and warehouses; some responsibilities will include travel
• Maintain printers and scanners across all locations; some responsibilities will include travel
• Create documentation that enables warehouse and factory employees to self‑service common IT issues across all locations
• Provide first‑level technical support for hardware and software (Mac and Windows) via email, chat, and phone
• Support employee onboarding and off‑boarding (hardware and software)
• Assist with documentation for IT policies and procedures
• Provide ongoing software administration and support
• Manage IT asset inventory and maintain an organized workspace

• Willingness to work hands‑on in a fast‑moving environment
• Curiosity about technology and a desire to grow technical skills
• Exceptional soft skills and the ability to work with employees at every level
• Software administration experience with common workplace tools (Google, Slack, Zoom, Rippling, Microsoft)
• Technical troubleshooting experience with both Windows and Mac devices
• Experience troubleshooting printers and scanners at scale
• Strong organizational and time‑management skills
• Ability to write clear technical documentation
• Willingness to go above and beyond to support every employee
• Knowledge of networking and security best practices

• First Principles Thinking: Question assumptions. Principles > rules.

• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.

• Everyone’s an Owner: Follow through on commitments and own results.

• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.

• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in‑person. It’s not a 9‑to‑5. We are all‑in.

• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.