IT Support Specialist; Service Desk

Base pay range

$60,000.00/yr - $80,000.00/yr

We’re Parried, an Austin-based Managed IT Services and Cybersecurity company.

We help small and mid‑sized businesses stay secure, work smarter, and avoid tech headaches.

We’ve built a strong, trusted business by delivering reliable results and earning referrals. As we continue to grow, we’re expanding our Service Desk team with an IT support professional who helps us maintain the high standards our clients expect.

This is a frontline Service Desk role, but it is not entry‑level.

You’ll handle the same queues and tickets as the rest of the team, while bringing stronger technical judgement, clearer communication, and greater ownership to your work. You are someone who sees issues through and consistently raises the bar.

We’re open to hiring either a strong IT Support Analyst (L1/L2) with broader exposure and a more strategic problem‑solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team.

This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices.

We’re looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates.

• Respond to support tickets, calls, and emails from SMB clients
• Troubleshoot issues across Windows, macOS, Microsoft 365, networking, security tools, and line‑of‑business applications
• Handle onboarding, offboarding, and user account management
• Take ownership of complex or high‑priority support requests and see them through to resolution
• Monitor the ticket board and help maintain clean, timely ticket flow
• Assist with client account audits and internal documentation reviews
• Communicate clearly and professionally with clients and internal teammates
• Contribute to improving internal SOPs and documentation

• Experience in a Service Desk or MSP environment, typically 2 to 5+ years
• Strong troubleshooting skills across a wide range of systems and environments
• Comfortable working with Microsoft 365, Windows, macOS, networking, and security tools
• Reliable, organized, and detail‑oriented
• Strong written and verbal communication skills
• Comfortable in a fast‑paced, client‑focused environment
• Must live in the Greater Austin area

• Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
• Zoho Desk and Zoho CRM
• IT Glue

• Competitive salary based on experience and role level
• Health, dental, and vision insurance
• Life insurance
• 401(k) with company matching
• Hybrid work model (remote with Austin‑based client visits as needed)
• Generous PTO and multiple paid holidays
• Eligible for pet insurance and additional voluntary benefits

Entry level

Full‑time

IT Services and IT Consulting