Automotive Warranty Claims Adjuster

Overview

Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future? As an Automotive Warranty Claims Adjuster you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.

• Answer inbound calls from customers, repair facilities, and dealers.
• Initiate automotive claims, gather pertinent information, and document details in the Toro database.
• Research contracts to verify coverage and claim eligibility.
• Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
• Review claim totals, apply applicable benefits (rental towing), and confirm payment methods.
• Explain repair procedures and contract terms clearly to customers.
• Provide claim summaries and notes to Team Leads and Supervisors for review.
• Process vehicle information, physical mail, and administrative tasks related to claims.
• Perform callbacks to repair facilities and customers as directed.

• Strong customer service and communication skills.
• Accuracy and speed in data entry (30 WPM with high accuracy).
• Solid critical thinking and organizational skills.
• Adaptability and teamwork in a fast‑paced environment.
• At least 2 years of experience in automotive repair/claims or call‑center customer service.
• High School Diploma or equivalent (ASE certification preferred).
• Fluency in Spanish is considered a strong asset.

• Load & Unload
• Organizational skills
• Financial Concepts
• Fraud
• Math
• Mediation Experience
• Pricing
• Conflict Management
• Workers' Compensation Law
• Medicare
• Negotiation
• Workers' Compensation

Full‑Time

Years

1

IA Financial Services Inc.

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company, and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth‑management groups in North America. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct‑to‑consumer products, in‑house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and for the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our differences make us unique and even stronger. That’s why at iA Financial Group we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world we will always be stronger than the sum of our parts!

To learn more .

At iA we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place might be with us and we want to get to know you!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H‑1B visas and participation in STEM OPT work authorizations.