Instructional Designer II Austin, TX

Instructional Designer, New Application Training

Client

Location:

Austin, Texas, 78727, United States of America

Hybrid or Remote

40 hours per week

Summary: We are seeking a skilled Instructional Designer to develop high-impact training content that enables administrators to successfully use and support our new Learning Management System (LMS). In this role, you will partner closely with Product Managers, Program Managers, SMEs, and cross-functional partners to design, build, and refine learning experiences that empower administrators to configure, manage, and maintain the application. This is an ideal opportunity for someone who is passionate about adult learning, thrives in collaborative environments, and can translate complex product functionality into clear, engaging, and scalable training.

• Design and Develop Training Content:
  Create comprehensive training materials for LMS administrators, including e-learning modules, instructor-led training, job aids, video scripts, quick-reference guides, assessments, and knowledge-base documentation.
• Conduct Needs Assessments:
  Collaborate with stakeholders to identify training needs, learning objectives, and skill gaps.
• Translate Product Requirements:
  Break down product features, workflows, and system behaviors into instructional content that is accessible and intuitive for admin audiences.
• Build Scalable Learning Experiences:
  Develop content using adult learning theory, UX principles, and training best practices to ensure clarity, retention, and ease of adoption.
• Enable System Rollout:
  Support onboarding and rollout efforts by preparing admin learning pathways and readiness materials, and helping plan delivery or deployment.
• Iterate and Improve:
  Gather learner feedback, evaluate training effectiveness using data and analytics, and continuously improve learning assets.
• Maintain Documentation:
  Ensure training content remains accurate and aligned with product updates, release cycles, and process changes.
• Collaborate Cross-Functionally:
  Work with Product, Engineering, Program Management, and Support teams to align content with product vision and admin workflows.

• 3-5+ years of experience in instructional design or learning experience design (LXD), preferably supporting technical or product-focused audiences.
• Demonstrated experience creating training for administrators or power users of software applications (LMS experience preferred).
• Proficiency with e-learning authoring tools (e.g., Articulate 360, Rise, Captivate, Camtasia, Storyline) and content management tools.
• Strong understanding of adult learning principles, instructional design models (ADDIE, SAM), and assessment strategies.
• Ability to translate complex concepts into simple, engaging learning content.
• Excellent writing, communication, and collaboration skills.
• Ability to manage multiple projects and work in a fast-paced, iterative environment.