Senior Sales Enablement Analyst: CRM

* Serve as  SME specifically as it relates to existing and net new functionality/configuration; leverage expertise to ensure all implications to system changes are properly vetted
* Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving complex scenarios within established SLAs
* Ensuring that tickets worked are properly categorized and associated with common “Problem Tickets” when applicable, and that strong notes are incorporated to allow follow-up that is actionable.
* Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements
* Lead specific initiatives requiring  expertise to ensure things are in place to support end users such as reporting needs, referral/lead routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc)
* Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements
* Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing
* Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of all sales enablement tools; recommend ways to improve processes, productivity and user engagement
* Daily collaboration with Tier 3 support to document and drive forward issue resolution
* Work directly with CAI sales team members and leaders as needed to support their daily use and experience related to sales tools
* Daily administration of sales enablement tools in direct support of CAI sales team members
* Leverage processes to triage outages/breaks in sales tools to determine appropriate disposition of issue
* Partner with Sales Training and Communications Teams to ensure new feature/functionality is properly communicated and trained to all appropriate users.
* Consult Sales Team on how best to accomplish business goals using tools/system available
* Proactively seek opportunities to improve the user experience
* Other duties as needed or required
* A competitive salary and top-notch bonus/incentive plans.
* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
* Comprehensive healthcare, with multiple options for individuals and families.
* Generous 401(k) retirement plans with company match.
* Professional development and continuing education opportunities.
* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
* Extra perks like pet insurance, employee discounts and much more.
* Bachelor’s degree in related discipline and 4 years’ experience in sales/business operations role.

The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
* Experience with business administration of Salesforce, issue triage, leading projects, and developing advanced Salesforce reporting/dashboards in a complex sales and operations environment.
* Experience leading execution focused projects that require specific technical expertise ()
* Ability to work independently and take a hands-on approach with a strong work ethic and willingness to roll up their sleeves to achieve results
* Excellent presentation skills; ability to create executive-level documentation via MS suite
* Exceptional listening skills and interpersonal abilities, with a consultative communication style that conveys ideas clearly and persuasively across different end users and leadership
* Establishes and nurtures positive, collaborative relationships with internal teams and external partners to set goals, resolve challenges, and drive effective decisions to support our end users
* Ability to build influence among peers and cross-functional teams to gain consensus to achieve goals
* Poses strong…