L1 Tech Support

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $30.00/hr

Kforce has a client that is seeking a Level 1 Tech Support in Austin, TX.

Summary:

We're seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast‑paced environment. This role focuses on Microsoft Intune management, Ring Central administration, and day‑to‑day Level 1 support tasks under direct Client supervision while employed by the Provider.

• Provide Level 1 support for user issues, service requests, and escalations
• Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
• Manage and monitor Microsoft Intune policies, profiles, and device compliance
• Support onboarding/offboarding through Intune enrollment and configuration
• Perform Ring Central administrative tasks including user setup and troubleshooting
• Execute Client‑defined tasks and projects while adapting to shifting priorities
• Maintain accurate time records and communicate status updates regularly
• Handle Client data with strict confidentiality and adhere to compliance standards

• 1+ years of IT support experience in a Level 1 or helpdesk role
• Hands‑on experience with Microsoft Intune/Endpoint Manager, Ring Central administration, Windows 10/11, macOS, iOS/Android support
• Familiarity with ticketing systems, remote support tools, and identity management
• Strong troubleshooting skills and ability to work independently
• Excellent communication, organization, and documentation skills

• Approximately 20 hours per week; flexible as agreed with Client
• Operates as Augmented Staff under Client direction;
  Provider remains employer of record
• All work product is owned by the Client
• Either party may terminate with 60 days’ notice or immediately for cause

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.