Help Desk Support

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apex Systems, is seeking the following. Apply via Dice today!

• Job #: 3016683
• Role: Help Desk Representative
• Shift: Onsite M - F, 40 hours / Week (78703)
• Location: Austin, TX – Must Be Willing to Come Onsite
• Duration: 6 months with potential for extension or conversion

Application: If you meet all requirements and are interested in applying, please send an updated resume and your availability to chat to .

• Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers.
• Gains familiarity with and assists Team Members in resolving hardware and software issues by fielding telephone calls, email, or in person appointments.
• Troubleshooting and diagnosing a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.
• Monitors the incident Management system to ensure timely acknowledgement and resolution of support requests.
• Relies on established guidelines and instruction to perform daily job functions.
• With limited guidance, performs a variety of installs and troubleshoots computer and software issues.
• Installing and configuring basic workstation hardware and software.
• Assisting with provision of first and second level support and resolution.
• Troubleshooting hardware, software, and connectivity issues.
• Assisting with installations and updates of security software, and with decontamination of infected systems to align with current security standards.
• Works within established SLA parameters.

• Experience with using and supporting MS Active Directory (AD)
• Solid knowledge of personal computer hardware setup and routine software installation.
• Solid foundation and understanding of Mac OS.
• Solid understanding of Mac file structure, terminologies, troubleshooting, and basic terminal knowledge
• Excellent customer service skills both remotely and in person.
• High level of troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an enterprise environment.
• Basic knowledge of the Amazon Web Services (AWS) environment
• Solid understanding of collaboration products such as Office 365.
• Ability to create and understand technical knowledge articles
• Solid communication and active listening skills
• Someone who is always looking to improve and advance themselves and their team both technically and professionally.
• Follows standard operating procedures and written directions to accomplish assigned tasks.
• Takes on challenging tasks or difficult questions with a mindset of resolving the task or question.
• Ability to multi-task and quickly adapt in a fast-paced environment.
• Develops and maintains working relationships both within and outside of the team.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at .

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K…