Application Support Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more.

Functional

Title:

Application Support Analyst

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: SSLC Facilities Sprt HHSC

Posting Number: 12510

Closing Date: 04/06/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Group: TEXAS-B-23

Salary Range: $5,098.66 – $7,000.00

Pay Frequency: Monthly

Shift: Day (First)

Telework: Possible

Travel: Minimal

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non‑Exempt: Exempt

Facility

Location:

701 W 51ST ST, AUSTIN, TX

Job Location City: AUSTIN

Texas Health and Human Services (HHS) Health and specialty Care systems (HSCS) department seeks a highly qualified candidate to fill the position of Systems Analyst IV to support Electronic Health Records (EHR) applications. The analyst performs analytical, report development, application support, and systems administration work for information systems and technologies to the State Hospitals (SH’s) and State Supported Living Centers (SSLCs).

The analyst will support multiple third‑party applications and report on Cerner’s Millennium system using PMOffice, Power Chart, Power Forms, mPages, scheduling, interfaces, and tools (Bedrock, DA2 report, Discern Visual Developer, SI tools, Olympus, Backend servers, Care Tracker, Dentrix, and RLDatix Risk module). Work involves gathering and analyzing requirements, designing and implementing solutions, and maintaining existing systems and processes in an Agile environment.

• Develop reports from Cerner Millennium database using existing tools like DA2 or DVD. Document, design, validate, and implement reporting methodologies using HHSC methodology and tools. (20%)
• Investigate and identify corrective solutions to production problems/issues. Consult with IT teams on software/hardware justifications and purchases. Support troubleshooting and solving complex EHR system problems and processing service requests. (50%)
• Provide on‑call application support as part of the support team based on roster. Offer technical expertise to aid in decision making and problem resolution for EHR applications. (10%)
• Perform quality assurance tasks to ensure accuracy of fixes and document processes and procedures for technical and non‑technical users. (10%)
• Perform other duties as assigned; promote and demonstrate respect for cultural diversity among coworkers and all contacts. (10%)

• Knowledge of relational databases, data systems and data warehouses.
• Knowledge of SDLC methodologies like Agile, Waterfall, and Dev Ops.
• Knowledge of best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data.
• Knowledge of EHR applications functionality.
• Skills in using server OS in Unix/Linux/AIX and Windows servers.
• Skills in using software such as SQL, SQL
  * Plus, PL/SQL, TOAD, Oracle, SQL Developer, Business Intelligence tools.
• Skills in analysis, problem solving, data comprehension, reporting methodologies, and designing statistical reports and charts/graphs.
• Skill in researching and troubleshooting application system issues and solving complex problems.
• Excellent verbal and written communication skills.
• Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required.
• Ability to analyze systems, procedures, and problems and develop solutions.
• Ability to present information to a variety of audiences verbally and in writing and to communicate clearly, concisely, and effectively.
• Ability to work hours as needed to meet defined deadlines and support the agency’s mission…