IT Technician

D.R. Horton, Inc., the largest home builder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for home buyers through its mortgage and title subsidiaries.

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D.R. Horton, Inc. is currently looking for an Information Technology Technician I for their Financial Services Information Technology Department. The right candidate will, with some supervision, provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem resolutions. The level 1 technician acts as the key contact for on-site and remote users.

• Responds to telephone calls. Remedy tickets and emails for technical support
• Records all problems reported and resolutions within the Remedy tracking system
• Deploys new desktops, laptops, printers, phones, and other hardware
• Evaluates PC software
• Install/Update PC software and hardware (i.e. McAfee virus scanning software)
• Images existing machines for redeployment
• Troubleshoots all user-end type problems
• When needed, consults with Level II IT Technicians
• Travel may be required
• Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+ and MCP desirable
• Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus
• Two or more years of PC hardware and software experience
• Must be knowledgeable of Windows 2000
• Must be PC and LAN literate, detail oriented with good analytical and organizational skills
• Must be service-oriented and enjoy working with both technical and people related issues

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #We Build People Too