Director, Risk Management

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The North America Risk Team is responsible for maintaining trust in the Visa brand, championing security in the industry and differentiating Visa in the eyes of clients and key stakeholders. The Director - US Merchant Risk Engagements will serve as a trusted advisor in the NA Risk Team by providing risk intelligence to guide internal business partners, clients, and ecosystem participants in the secure, reliable, and trusted growth of digital payments.

This position will be responsible for partnering with key strategic Merchants to execute risk roadmaps that accelerate secure business growth. Additional responsibilities may be aligned to this role as Visa’s strategy evolves to secure the ecosystem and meet the needs of our customers.

Specific responsibilities for this role include:

• Develop a strategic vision and plan for how Risk should engage with Merchants to optimize impact, in collaboration with partners in the account teams and Value-Added-Services
• Conduct regular risk engagement sessions with Merchants to evaluate risk performance, produce insights, analyses and data‑based recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the product categories and segments
• Collaborate cross‑functionally with the Issuing and Acceptance Risk teams to ensure a true, “One Visa” mindset
• Partner with peers in other functional areas (e.g., Sales, Analytics, Marketing, Risk and Identity Solutions, Client Services, DPS, and others) to execute initiatives by leveraging the breadth and depth of Visa’s resources
• Identify opportunities to promote & support client adoption of Visa risk products and solutions
• Provide client support relating to emerging/immediate fraud trends
• Identify opportunities to enhance the payment ecosystem and advance risk management best practices
• Build new scalable solutions, toolkits, and best practice documents, including reports, presentations, education materials and other written artifacts to present Visa’s analysis and guidance

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 12 years of relevant work experience with a Bachelor's Degree or 10 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or 5 years relevant work experience with a PhD, including 4 years in engaging and advising payment acceptors to adopt risk management best practices that accelerate the sound growth of their payment business
• 5 or more years directly investigating or administrating fraud prevention systems and programs in the merchant industry, CFE or equivalent
• Expert understanding of how merchants and acquirers mitigate fraud and dispute risks
• Strong understanding of the payment ecosystem – the different players that comprise Visa’s client base, the data that flows through the network, and the impact that stability and growth play in the future of payments
• Understanding of payments risk associated with merchant acceptance environments, including both digital and physical merchants
• Deep knowledge of the Merchant…