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Technical Support IT Consultant CRM System

Senior CX Incident & Bug Analyst

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant, CRM System
Salary/Wage Range or Industry Benchmark: 40.64 - 47.81 USD Hourly USD 40.64 47.81 HOUR
Job Description & How to Apply Below
A leading cryptocurrency platform in Austin is seeking an Analyst for CX Incident Response to enhance customer experience and manage platform incidents. The ideal candidate will have strong communication skills, a background in incident management, and experience with CRM tools like Salesforce. This role requires adaptability and a passion for making customer support seamless. Compensation includes a salary range of $40.64 to $47.81 per hour, alongside bonuses and equity.
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Position Requirements
10+ Years work experience
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