Engineer, IT Support
Job in
Austin, Travis County, Texas, 78719, USA
Listed on 2026-01-08
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-01-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
* Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
* Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
* Asset management and tracking using Service Now (SNOW) for accurate inventory control.
* Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
* Provide prompt and accurate feedback to customers
* Refer to internal knowledge bases or external resources to provide accurate tech solutions
* Ensure all issues are properly logged
* Prioritize and manage several open issues at one time
* Follow up with clients to ensure their IT systems are fully functional after troubleshooting
* Prepare accurate and timely reports
* Document technical knowledge in the form of KB Articles
* Maintain good relationships with clients
Technical
Experience:
* Experience level : 6 - 8 years of Technical experience in Windows and Mac
* Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
* Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
* Good understanding of computer systems, mobile devices and other tech products
* Excellent problem-solving and communication skills
* Ability to provide step-by-step technical help, both written and verbal
* Familiarity with ITSM tools like Service Now for ticket management.
Professional Attributes:
* Excellent customer service skills and the ability to communicate effectively with non-technical users.
* Self-starter with the ability to work independently and efficiently.
* Physical ability to manage IT equipment installations and movements.
* Adaptable and flexible to meet varying work schedules and environments.
Salary Range- $60,000-$65,000 a year
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