Senior Desktop Support Analyst

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• 5+ years of experience working in a desktop support environment.
• Extensive experience with Windows OS administration and applications
• Must have MacOS experience and MDM tool experience with either JAMF or Hexnode
• Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket based support platform.
• Experience in communication and collaboration technologies.

• Consistent delivery of white glove support and solutions.
• Providing onsite, email, and chat support for end user mac & Windows systems and applications.
• Identifying opportunities for business enablement through smart use of technology.
• Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
• Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
• Mentoring team members.
• Ensuring we meet SLA objectives.
• Managing, supporting, and provisioning business applications in a cloud-based environment.
• Writing clear, concise documentation for team members in wiki tools (Zendesk or Confluence).
• Evaluating and recommending new software platforms and services.
• Ensuring all operating systems are up to date.
• Providing AV support during team all hand meetings.

This is a Contract position based out of Austin, TX.

The pay range for this position is $25.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 5, 2026.

Mid-Senior level

Contract

Information Technology

IT Services and IT Consulting

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.