Program​/Project Management Lead; Customer Success Programs

Program/Project Management Lead (Customer Success Programs)

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Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

• Lead and manage multiple, complex projects with cross‑functional teams, ensuring delivery on time and within scope.
• Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs.
• Foster strong collaboration with stakeholders, managing expectations, and facilitating transparent communication.
• Identify, analyze, and mitigate risks and issues, and implement corrective actions as needed.
• Perform in‑depth analysis of business processes, identify gaps and opportunities for improvement, actionable insights, and support decision‑making processes.
• Gather and document requirements and translate them into function specifications for project implementation, documenting all processes.
• Develop and maintain documentation on current and future state processes and systems.
• Prepare comprehensive reports for executive leadership and stakeholders, effectively communicating trends, patterns, and predictions through clear and insightful visualizations and narratives.
• Support data‑driven decision‑making by analyzing and interpreting data, providing actionable insights to inform strategic objectives.

• Certifications:
  
  PMP or similar.
• Experience:
  
  A minimum of 7+ years of professional experience in project management, program management, and business analytics.
• Proven track record in managing large, complex projects within cross‑functional and global environments.
• Exceptional ability to gather, analyze, and document requirements with strong analytical and problem‑solving skills.
• Ability to translate data‑driven insights into actionable recommendations.
• Skilled in project management, databases, and visualization tools.
• Proven ability to be independent and resourceful in leading projects from beginning to completion, comfortable working in a fast‑paced, evolving environment.
• Strong interpersonal and communication skills, collaborating effectively with senior stakeholders, communicating complex topics using simple language, and building organizational consensus.
• Strong presentation communication and presentation design skills.
• Willing to travel up to 25%.

Accommodations:
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Posting Statement:
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employment decisions are based on merit and qualifications, without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, veteran or marital status, or any other protected classification.