Sr. Software Engineer - Production Support; Hybrid​/Onsite

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Commercial and Money Movement Solutions (CMS) division's charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.

The CMS - Visa Direct SRE group is looking for a Sr. System Reliability Engineer who is passionate about System Reliability Engineering and 3rd level Application Support for multiple fast-growing products. This individual will be responsible for issue investigation, services monitoring and reporting, production validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability.

Specific

Responsibilities include:

• Provide level 3 application support for mission-critical applications including investigating issues and problems, and detecting and investigating defects.
• Determine and provide root cause analysis based on application behavior and log data.
• Utilize basic scripting skills to generate log output based on support requests and issues.
• Work with multiple teams to determine mitigation and resolution solutions for issues and problems.
• Perform follow-up items in areas for continuous improvement.
• Support CMS systems globally including applications, infrastructure and connectivity with dependent systems and services.
• Support applications hosted in Linux/Docker/Kubernetes environments.
• Gauge the scope and criticality of the impact of issues to properly categorize and prioritize.
• Identify and raise concerns with upcoming changes to management and senior support leads.
• Identify gaps in existing processes and procedures which may include developing automation through Dev Ops tools and processes.
• Create and update operating procedures and training documentation as needed.
• Collaborate with supervision to assist teams in day-to-day activities.
• Perform identified proactive activities designed to promote a trouble-free production environment.
• Work cross-organizationally to ensure problems are solved promptly and effectively, escalating to the appropriate senior team members and next level management in a timely manner.
• Analyze incidents to identify problems and assist in determining areas for improvement. Execute plans to implement appropriate changes.
• Review processes and procedures for use by Visa stakeholder teams and third parties involving New Flows applications.
• Provide recommendations to management to increase effectiveness of the organization and technology solutions.
• Demonstrate strong interpersonal, facilitation, and leadership skills with effective written and verbal communication.
• Work as a team and take responsibilities where needed, with the ability to convey New Flows Operations concepts and issues.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• 2-3 years of…