Solutions Engineering Enablement Specialist

Solutions Engineering Enablement Specialist

The Solutions Engineering Enablement Specialist is a highly motivated, proactive professional responsible for designing, delivering, and continuously improving onboarding and ongoing education programs for Solutions Engineers worldwide, aligning with strategic priorities set by senior leadership.

Location:

Hybrid in Austin, TX or Tampa, FL.

Schedule:

Global position with flexible hours; requires up to 10% travel.

Collaborate closely with Solutions Engineering leadership, Revenue Enablement, Internal Training, and Product Management teams globally to identify, develop, and execute critical training initiatives, establishing a scalable foundation for the organization’s long‑term enablement strategy.

• Develop, deliver, and continually refine comprehensive Solutions Engineer onboarding programs that reduce manager involvement and accelerate time to productivity.
• Build and maintain standardized training curricula for technical skills, including deep product knowledge, technical demos, proof‑of‑concept delivery, and solution architecture.
• Partner with Revenue Enablement to ensure Solutions Engineers develop necessary communication and sales skills.
• Create ongoing education programs for product releases, new features, and competitive intelligence.
• Actively engage with Solutions Engineering leadership and team members to identify opportunities for improvement.
• Build and maintain the Solutions Engineering training library focused on product expertise.
• Proactively review deal activity, calls, and Slack channels to identify training opportunities related to discovery techniques, demo effectiveness, technical positioning, and objection handling.
• Track metrics and gather feedback to continuously improve enablement effectiveness and measure impact on revenue contribution.
• Establish and maintain a measurement framework for training effectiveness.
• Participate in Solutions Engineering team meetings to gather information on training needs and identify knowledge gaps.
• Continuously iterate on and improve new‑hire ramp programs.
• Advocate for Solutions Engineering needs to support a world‑class customer experience.
• Build strong relationships across all stakeholder groups.
• Other duties as assigned.

• High‑performing, agile thought leader with a passion for enablement and development.
• Outstanding presenter and public speaker, able to engage technical audiences.
• Strong technical writing skills to create clear, actionable documentation.
• Ability to coach and mentor Solutions Engineers on both technical and sales skills.
• Experience developing training programs that drive measurable business outcomes.
• Strong analytical skills to track metrics and demonstrate ROI of enablement initiatives.
• Prior basic video editing experience preferred.
• Experience authoring LMS courses preferred.
• Prior experience in a high‑growth SaaS environment, particularly in pre‑sales or Solutions Engineering across multiple geographies.
• Deep understanding of Solutions Engineering workflows, including demos, POCs, and technical sales cycles.
• Strong demonstrated ability to work with cross‑functional teams including Sales, Product, and Engineering.
• Prior experience with enablement platforms (e.g., Work Ramp, Highspot) preferred.
• Experience with demo environments and technical enablement tools preferred.

• Bachelor's degree preferred.
• At least 3 years’ experience in a Solutions Engineering, Sales Engineering, or technical pre‑sales role.
• Experience in training facilitation and enablement using a variety of outlets: virtual, written, and in‑person.
• Prior experience building or contributing to enablement programs in a scaling organization strongly preferred.
• Track record of improving team productivity and reducing time‑to‑ramp for technical roles.

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. Ninja One is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

• Hybrid remote full‑time work.
• Comprehensive benefits package: medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO.
• Opportunities for growth and advancement.

This position is NOT eligible for visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.