Senior Product Manager

Location: Austin, TX (Hybrid - 3 days/week in office)

Mia Labs is an investor-backed startup on a mission to modernize dealership operations and elevate the automotive consumer experience through conversational AI. We’re trusted by some of the largest dealership groups in the country and are scaling fast, growing from a handful of stores to hundreds and becoming the name in voice AI for automotive retail. You’ll be joining a high-energy, in-office team that moves quickly, cares deeply about the craft, and is building the best AI experience in the industry.

We build conversational AI that turns every missed call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human.

We move fast, build smart, and ship continuously. Our stack combines Python, React (Next.js), Postgre

SQL, and Azure to power intelligent, scalable, real-time systems that deliver results for our users every day.

You thrive on creating structure, communicate clearly, and can plug into a new team with almost no hand‑holding. You quickly build the product knowledge and processes needed to get everyone rowing in the same direction.

• Own and deliver Product Requirement Documents (PRDs) that clearly align user needs with technical capabilities.
• Build and maintain product roadmaps
  , working closely with leadership and cross‑functional teams to align goals, set priorities, and manage expectations.
• Communicate fluidly with both technical and non‑technical stakeholders — translating between engineering‑speak and business lingo.
• Integrate AI tooling and ML products into workflows to boost team velocity and product capabilities.
• Partner with vendors to access APIs and third‑party data sources — contributing to our growing data moat and overall product intelligence.
• Collaborate with sales and customer success to shape feature launches and set realistic customer expectations with spec sheets, support docs
  , and pre‑sales collateral
  .
• Run user studies, pilot programs, go‑to‑market
  , and gather user feedback to inform roadmap and feature refinement.
• Lead sprint planning, backlog grooming, and retros with product ownership and accountability.
• Utilize SQL and analytics tools to understand user behavior and product performance. Use data to tell compelling stories and make high‑quality decisions.
• Keep your finger on the pulse of the automotive industry and evolving tech to keep Mia ahead of the curve.

• 5+ years of experience in product management with a strong technical foundation
  .
• Demonstrated ability to write clear, concise PRDs and specs.
• Process driven and fluent in product methodologies, project management tools, and shipping fast with high quality.
• Comfortable using SQL
  , dashboard tools, and working with analytics teams.
• Proven success managing API integrations and working with external vendors to unlock new capabilities.
• Superb communicator with a knack for explaining complex things simply.
• Thrives in startup environments: resourceful, autonomous, and ready to work in a high‑intensity environment with minimal guidance.
• Experience in the automotive industry
• Lives in or willing to relocate to Austin, TX — 3 days a week in our office (we’re building something real, together).

• Familiarity with modern AI/ML tools (e.g., LLMs, embeddings, vector DBs) and how they can drive product development and automation.
• Experience running usability studies
  , gathering qualitative insights, and validating product‑market fit.
• Previous software engineering experience.
• Deep knowledge of automotive dealership operations
  , CRMs, and customer lifecycle in car sales or service.
• Experience scaling AI or automation‑based products in high‑touch industries (e.g. healthcare, logistics, customer support).

• Mid‑Senior level

• Full‑time

• Product Management
• Software Development

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