VP of Implementations, Insurance
Listed on 2026-01-12
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IT/Tech
Business Systems/ Tech Analyst
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Job Title: VP of Implementations, Insurance |
Austin, TX | Hybrid (4 days in office in Domain North Side) | Full Time
Company: Kizen,
About UsAt Kizen, we're engineering a more humane future where AI drives universal healthcare, more impactful work, world‑class education, exceptional customer experiences, and — overall — a more fulfilling human experience.
Kizen is on a mission to give every team member an AI Assistant — turning every company into an AI‑company, every worker into an AI‑Enhanced Worker, and every Process into an AI‑optimized, continuously improving process. Kizen is the first GenAI enterprise application builder. Businesses of any size, within any industry can build AI assistants for complex jobs across healthcare, finance, and HR and modern enterprise applications—like CRMs, Workflow Automation, Real‑Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon.
Kizen helps teams systematically improve processes and business outcomes with data‑driven insights and powerful automation with access to all the latest AI models.
The Role
This is an opportunity of a lifetime for a dynamic leader who wants to be at the heart of the AI movement to better humanity. As our VP of Implementations, Insurance you'll be the go‑to leader ensuring that our customers ranging from Fortune 100 giants to Main Street Small Businesses don't just adopt our solutions—they thrive with them. You'll be working directly with our CEO and CTO to drive successful adoption of this fast growing platform.
Key Responsibilities- Leadership & Strategy
- Build and lead the Insurance Implementation practice, setting vision, standards, and KPIs for successful project delivery.
- Establish scalable methodologies for implementing CRM, licensing, contracting, support, and workflow solutions tailored to insurance carriers, brokers, and agencies.
- Drive continuous improvement across delivery, knowledge management, and client onboarding.
- Client Engagement
- Serve as the executive sponsor for strategic insurance implementations, ensuring alignment with client business goals and regulatory requirements.
- Translate complex insurance processes (distribution, underwriting, claims, compliance) into streamlined workflows powered by SaaS technology.
- Partner with clients' leadership teams to drive adoption, change management, and measurable ROI.
- Operational Excellence
- Oversee end‑to‑end program delivery, resource allocation, and risk management across all insurance projects.
- Build frameworks for integrations with core systems (policy admin, claims, billing, data warehouses) using APIs and automation tools.
- Develop metrics and dashboards to measure project success, client satisfaction, and financial performance.
- Cross‑Functional Collaboration
- Partner with Sales and Solutions Architects in pre‑sales to scope and design complex insurance solutions.
- Collaborate with Product and Engineering to ensure platform features meet industry needs.
- Align with Customer Success to transition clients seamlessly from implementation to long‑term partnership.
- 10+ years of experience in SaaS solution delivery, consulting, or enterprise software implementations.
- 7+ years in leadership roles (Director/VP) managing large‑scale implementation or professional services teams.
- Deep expertise in the insurance industry, with strong knowledge of carrier and broker operations.
- Experience with commission and hierarchy programs in insurance.
- Expertise in process automation and improvement, with a focus on optimizing workflows across cross‑functional teams.
- Natural talent for translating technical features into customer‑centric benefits. Writing is clear, approachable, and informative.
- Strong understanding of artificial intelligence and its evolving role in shaping job functions and business processes over the next decade.
- Confidence in leading product demo calls with small business prospects, understanding their pain points, and translating them into actionable solutions.
- Ability to manage powerful client personalities with strong executive presence and help teams find collaborative solutions to…
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