Senior Technical Consultant

An Amazing Career Opportunity for Senior Technical Consultant!!

Location:

Remote, US (EST Timezone preferred)

Job

As a Senior Technical Consultant within HID's Credential Management segment, you will serve a dual role supporting both Pre‑Sales and Professional Services functions, with a focus on the U.S. Public Sector. You will act as a trusted technical advisor to customers and partners, driving strategic engagements and delivering secure, scalable identity and credential management solutions. In Pre‑Sales, you will provide expert guidance to sales teams, shape deal strategies, and represent HID through product demonstrations, tender responses, and industry events.

In Professional Services, you will lead complex implementations, collaborating with cross‑functional teams to ensure successful delivery tailored to customer requirements.

The ideal candidate is self‑motivated, proactive, and adept at working remotely while collaborating with account managers, partners, and customers across the Americas. If you excel at solving customer challenges, designing innovative solutions, and fostering trust, this role is for you.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. HID is a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

HID Global IAM products protect more than 85 million user identities. HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk‑based multi‑factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry‑leading digital certificates and PKIaaS solution to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

• Collaborating with sales to position and demonstrate HID Global solutions that meet customer needs, facilitating evaluations and tailored demos, providing ongoing technical support, acting as a trusted Technical Account Manager, building long‑term relationships with key accounts and partners, documenting opportunities in Salesforce for accurate tracking.
• Working closely with channel partners to align strategies and drive success; supporting solution marketing through the development of datasheets, whitepapers, and case studies; contributing to digital outreach efforts; delivering advanced technical training and educational resources via HID Academy to empower internal teams and partners.
• Leading customer workshops and meetings as a subject matter expert; designing, implementing, testing, and documenting HID Global solutions; producing and reviewing technical documentation including requirements and solution design; supporting partner API integration inquiries; resolving technical issues under pressure to ensure successful project delivery.
• Acting as a trusted advisor and product expert in Identity and Access Management, guiding partners through HID product integration, addressing procurement‑related technical concerns, sharing insights from industry trends and standards to drive innovation, facilitating product samples for testing, and leading technical discussions to ensure alignment on requirements and capabilities.
• Engaging with global teams to provide field insights that influence product development, representing HID Global at industry events to showcase solutions, driving initiatives that enhance Sales Engineering efficiency, and leading the execution of RFPs, RFIs, and technical questionnaires with precision.
• Creating and maintaining product documentation, videos, and knowledge‑based articles; aligning with Product Owners on customer needs and market trends; driving continuous innovation by staying current with developments in information security and Identity and Access Management.

• Technical degree (BS…