Technical Support Specialist

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. Established in 1968, Cherry Coatings is one of the largest commercial paint contractors in the country. We are a family‑owned business that provides architectural, industrial, and maintenance coating services for some of the most recognizable facilities in Texas, Arizona, Tennessee, and beyond. Our strong emphasis on high‑quality service and client satisfaction has made us the preferred partner for general contractors, property‑management firms, and facility managers.

• Servant Heart:
  Put Others First
• Cultivate:
  Invest time developing yourself. Always take time to help & mentor others
• Act Promptly:
  Respond the way you hope others respond to you. Fast & accurate.
• Innovate:
  Be Creative. Think outside the box.
• Deliver:
  Follow through, do what you say, honor your commitments. Go beyond expectations with excellence.

• Provide timely resolution for front‑line help desk tickets
• Coordinate with MSP to ensure all escalated technical issues are resolved promptly
• Deliver technology training for new hires during onboarding
• Act as the primary onsite technology presence to support staff and route issues appropriately
• Lead technology‑related planning and execution for new office openings and acquisitions
• Coordinate internet services, equipment orders, and vendor requirements with the MSP
• Act as the primary technology point of contact for an assigned main site and designated smaller secondary sites
• Provide onsite and remote support, including regular travel to secondary locations for proactive maintenance and project work
• Coordinate with MSP and internal IT to ensure issues across all supported sites are resolved promptly
• Deliver onboarding and technology training for new hires within assigned sites
• Lead local technology setup and coordination for new offices, relocations, and acquisitions

• Identify, troubleshoot, and resolve user technical issues for hardware, software, and connectivity
• Escalate and coordinate with MSP on issues outside direct scope or requiring advanced resolution
• Provide technology orientation and best practices training to new hires
• Maintain regular office visits to support technology needs and address onsite requests
• Act as project manager for technology setup in new locations, including sourcing services, coordinating installations, and verifying operational readiness
• Track and document support issues, resolutions, and follow‑up actions
• Maintain inventory of IT equipment and coordinate procurement with vendors and MSP
• Support technology components during acquisition integrations, including equipment setup and system access
• Serve as the onsite technology lead for the assigned primary site, managing day‑to‑day support needs
• Conduct periodic visits to secondary sites to perform preventative maintenance, assess technology readiness, and address support issues
• Collaborate with the MSP and central IT team to manage escalations and maintain system reliability across locations
• Coordinate local technology projects, including upgrades, network changes, and hardware replacements
• Maintain communication and alignment with the Technology team to ensure consistent standards and documentation across all sites
• Ensure technology‑related projects meet deadlines and quality standards

• Strong problem‑solving and troubleshooting skills for hardware, software, and network issues
• Excellent communication skills with the ability to support both technical and non‑technical users
• Ability to manage multiple priorities and projects simultaneously
• Understanding of IT service management (ITSM) best practices and ticketing systems
• Knowledge of common business hardware (laptops, desktops, printers, monitors) and software (Microsoft 365, Teams, SharePoint)
• Familiarity with network basics (internet connectivity, Wi‑Fi, cabling)
• Project management skills for coordinating new office technology setups

• 2+ years of experience in IT support, help desk, or technical customer service
• Experience working with or coordinating MSP services
• Knowledge of Microsoft 365 applications and administration basics
• Basic understanding of networking and endpoint device configuration
• Experience delivering technology training to end users
• Willingness to travel periodically to company locations
• Strong organizational skills and attention to detail

• Prolonged use of a computer while at a desk (seated or standing)
• Occasional lifting of up to 20 pounds
• Periodic travel to company sites

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Cherry Coatings reserves the right to revise or change the essential functions and employment standards as the need arises. This description does not constitute a written or implied contract of employment.