Knowledge Management Systems and Governance Specialist

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Job Description

DPR Construction is seeking a detail-oriented and systems-minded Knowledge Management Systems & Governance Specialist to build and sustain the infrastructure that makes DPR’s knowledge easy to manage, find, and trust. This role will focus on the administration, governance, and scalability of DPR’s enterprise knowledge systems. The ideal candidate thrives at the intersection of process, technology, and business enablement, with a passion for creating systems and standards that enhance knowledge sharing and improve the employee experience.

Job Description

DPR Construction is seeking a detail-oriented and systems-minded Knowledge Management Systems & Governance Specialist to build and sustain the infrastructure that makes DPR’s knowledge easy to manage, find, and trust. This role will focus on the administration, governance, and scalability of DPR’s enterprise knowledge systems. The ideal candidate thrives at the intersection of process, technology, and business enablement, with a passion for creating systems and standards that enhance knowledge sharing and improve the employee experience.

This position will partner with product managers, content leads, and technical peers to ensure our knowledge systems are reliable, consistent, and measurable — laying the foundation for how DPR captures, organizes, and delivers knowledge to project teams and business leaders.

Responsibilities

System Administration & Health

• Manage the day-to-day health of DPR’s enterprise knowledge systems, including permissions, site configuration, and user support.
• Collaborate with technical SharePoint team on configuration decisions, ensuring platforms remain stable, scalable, and aligned with business needs.
• Provide onboarding, training, and troubleshooting support for content contributors and stakeholders.
• Monitor system performance and proactively identify opportunities to streamline administration and improve usability.

• Design and implement governance processes for knowledge content, including creation, review, versioning, and archiving.
• Establish and maintain standards for content formatting, organization, and contributor practices.
• Partner with content owners to ensure content remains fresh, accurate, and aligned with best practices.
• Promote adoption of platform and content standards by evaluating how employees interact with content and optimizing usability.

• Develop and maintain metadata models, taxonomies, and tagging frameworks that improve search, personalization, and integration.
• Ensure data integrity and consistency across multiple knowledge products and systems.
• Collaborate with product and technical teams to align metadata design with future integrations and AI tools.
• Own the design, implementation, and maintenance of integrations between Microsoft 365, SharePoint, and other enterprise systems, with a deep understanding of key touchpoints and downstream impacts to ensure seamless data flow, improved efficiency, and a connected user experience.

• Define and maintain dashboards and reporting tools that track content usage, system health, and adoption.
• Analyze system usage patterns to uncover gaps, identify opportunities, and drive improvements in content, employee engagement, and business strategy.
• Provide regular reporting to leadership to demonstrate the value of knowledge systems.

• Collaborate with product managers and content leads to identify gaps in DPR-wide knowledge and help develop solutions.
• Benchmark DPR’s intranet and knowledge systems against industry best practices and emerging technologies.
• Participate in knowledge-sharing events and initiatives that promote adoption of DPR’s knowledge resources.
• Stay current on Microsoft…