Solutions Engineer

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Retrieved from the description.

$65.00/hr - $68.00/hr

Job Title: Technical Solutions Engineer
Location: Either Austin, TX or Salt Lake City, UT (Hybrid - 3 days/week onsite)
Duration: 6+ months contract
Max Pay Rate: $65-68/hr. on w2

We are seeking a Technical Solutions Advisor who will evaluate technical business requirements for Medium, Large, and Enterprise level merchants within client’s newly acquired business pipeline. In this role, you will advise on multiple projects with potential sellers, new and existing in the Marketplace.

• Lead technical discovery sessions with developers, at software partners or enterprise sellers, with the goal of determining integration path, scope, and timeline, including for new or novel assignments
• Develop partner or seller-specific integration plans and gain agreement from external developers and internal resources
• Act as a technical liaison between team members, clients, and stakeholders to clarify project scope and roadmaps
• Advise external clients on their implementation of technical systems and software solutions to ensure success
• Prepare/update onboarding documentation for API/MIP integration paths
• Provide oversight throughout integration engagement period, from kickoff to launch, and proactively address concerns, ensure deliverables are on-time, and mitigate risks appropriately to enable a successful launch
• Test end-to-end system compatibilities and efficiencies
• Troubleshoot existing integrations and debug integration problems, working closely with development and customer teams as needed
• Optimally transition clients to our account and partner management teams for continued account growth
• Document and track account onboarding activities via Salesforce; report on KPIs weekly

• 5-8+ years’ experience in Sales Engineering, Engagement Management, Implementation, or Client Onboarding
• Experience using Java, .NET, or Python; SOAP/XML and REST/JSON or equivalent Project management experience or skills
• Experience with HTTP/HTTPS protocol and use of web services
• Technical expertise in design, development, coding, testing, and debugging of software
• Experience with client relationship management
• Proven understanding of File Transfer Protocol and FTP client software
• Experience using Postman or similar API testing tools
• Experience using Jira or similar ticketing systems
• Knowledge of Salesforce or other CRM software
• Ability to communicate with a range of internal and external stakeholders, in technical, operational, and commercial roles, adjusting the content to ensure audience understanding

• Mid-Senior level

• Contract

• Information Technology, Sales, and Analyst

• IT Services and IT Consulting, Internet Marketplace Platforms, and Financial Services